SCSM Email notification channel missing run as account

Willcutaflip 26 Reputation points
2021-02-19T15:11:13.163+00:00

I'm trying to set up notification subscriptions so that when a user submits a ticket, the appropriate parties are notified, however I have not been too successful.

I have configured the smtp channel to point to our on-prem exchange server using port 587 using windows auth. The email address I have specified is the same address that the workflow account uses. Under Security>run as accounts, I have verified it using the correct domain account and password.

If I open powershell and run Get-SCSMchannel, I am given the below output. Notice how run as account is empty.

PS C:\Program Files\Microsoft System Center\Service Manager> Get-SCSMChannel

__EnterpriseManagementObject : E-Mail Notification Channel
__RelationshipAliases : {ConfigurationSources}
DisplayName : E-Mail Notification Channel
IsEnabled : True
RetryIntervalSeconds : 30
ReturnAddress : ServiceDesk@keyman .com
RunAsAccount :

Id : ab15d533-0d6f-190c-d682-6b16534164ab

Name :

Path :

FullName : System.Notification.Channel.SMTP

LastModified : 2/18/2021 10:12:47 AM

TimeAdded : 1/27/2021 3:34:37 PM

LastModifiedBy : 7431e155-3d9e-4724-895e-c03ba951a352

ConfigurationSources : mail.domain.com:587
EnterpriseManagementObject : E-Mail Notification Channel
RelationshipAliases : {ConfigurationSources}

Even after running Set-SCSMChannel -Credential I am unable to associate the run as account to the email channel.

Can anyone help with this?

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
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  1. SChalakov 10,261 Reputation points MVP
    2021-02-19T17:47:27.663+00:00

    Hi @Willcutaflip ,

    what if you try to complete the association in the GUI, like described here (section "To configure email notifications"):

    Configure SCSM Notifications

    The return adress does not need to be the one of th eSCSM workflow account, but it should do the job anyway. Please don't forget to do this also (from the same article)

    70070-image.png

    Can you please post a short feedback. Thanks in advance for that!

    ---------
    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
    Regards,
    Stoyan