Does anyone know how to fix Cache Hierarchy Error?

Skylar E Lopez-Kohler 1 Reputation point
2021-02-20T19:52:14.937+00:00

This error causes my screen to go black and the computer to restart. I am not sure of the cause and I cannot replicate the black screen and restart. This happens roughly once a day sometimes multiple times per day. It most commonly happens under graphics intensive loads, but also happens when the computer has no applications running. Could anyone help me diagnose please. Drivers have all been cleanly installed and are up to date. Set up: - ROG STRIX ITX - Radeon Pro W5500 - AMD 3600x - Corsair Vengeance LPX 2x16 - Sabrent 1tb rocket - Corsair SF450 - Windows Home ![70321-image.png][1] ![70247-image.png][2] ![70248-image.png][3] [1]: /api/attachments/70321-image.png?platform=QnA [2]: /api/attachments/70247-image.png?platform=QnA [3]: /api/attachments/70248-image.png?platform=QnA

Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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  1. Cymon Kilmer -MSFT 801 Reputation points
    2021-02-22T20:07:35.277+00:00

    Because you can't replicated this maybe see if a dump file is getting created when this happens. This would allow for further debugging.

    https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/getting-started-with-windows-debugging

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