need to delete

Question

to delete

Answer 1

have you tried the diag tool?

https://learn.microsoft.com/en-us/deployoffice/vlactivation/troubleshoot-volume-activation-of-office#kms-activation-issues

any findings there?

Answer 2

@CandyBolt

Based on your description, I have two questions as below.

What version of Office you are using?

>I've done all the basic troubleshooting including reinstall but to no avail

<<How did you reinstall Office? Did you use ODT/.xml file?

Please type cmd in the search bar then right click Command Prompt to run it as administrator.
Then type cd+ path (generally is the following), Enter.
32-bit Office: C:\Program Files(x86)\Microsoft Office\Office16
64-bit Office: C:\Program Files\Microsoft Office\Office16
Then type cscript ospp.vbs /dstatus, Enter to check the activation status of your Office.

Please give a screenshot of the result.

Any updates, please let me know.

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Answer 3

have the same issue here. cscript ospp.vbs /dstatus gives the same outcome as above, and cscript ospp.vbs /act gives the following: