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Hello,
Am getting the following error message when attempting to create a shared mailbox for "sales@mycompany.xyz":
Creation of shared mailbox failed
error
An Azure Active Directory call was made to keep object in sync between Azure Active Directory and Exchange Online. However, it failed. Detailed error message: AAD Graph doesn't return correct format for Values member. The AAD Graph error string is: [{"Item":"PropertyName","Value":"proxyAddresses"},{"Item":"PropertyErrorCode","Value":"ObjectConflict"},{"Item":"ConflictingObjects","Value":"Contact_efaae3d7-xxxxxxxxxxf"}] RequestId : f9354866-xxxxxxxxxxf The issue may be transient and please retry a couple of minutes later. If issue persists, please see exception members for more information.
As far as I can tell, sales@mycompany.xyz has not been used within Microsoft 365 and should be free, in particular no existing users or groups use this email address. I tried a few times yesterday and today, so many minutes apart, and also in powershell, all attempts return the same error message. Furthermore, just fyi, was able to create a different shared mailbox earlier without any issues.
Any input would be greatly appreciated.
Kind Regards!
Just to be on the safe side, run Get-Recipient sales@mycompany.xyz. This is the fastest way to check whether a conflicting object exists.
Hello,
am getting
Get-Recipient: The operation couldn't be performed because object ... (the actual email) ... couldn't be found on 'DMxxxxxx.NAMPRxxxxx.PROD.OUTLOOK.COM'
(command works for existing users and for the existing shared mailbox that I was able to create)
Cheers.
So,
With powershell Get-Contact I found that there is a contact that seems to have this email attached and causing the issue. It's not a mail contact and I would be happy to remove this contact, but I don't know how.
Any thoughts, please?
Not sure what you are seeing, Get-Contact should only return mail contacts, and you should be able to remove them via Remove-MailContact. Unless you are using some similarly named cmdlet from other module.
You can check whether you see this entry in the EAC and/or the M365 admin center and delete it from there.
Hello,
Thank you for staying around! I get one result for Get-Contact, which is SalesABC for Name. When I do Get-Contact |fl, I can see that this is also the Identity. Display Name is Sales ABC and RecipientType is Contact.
Furthermore, ObjectClass has {top, person, organizationalPerson, contact} if it helps.
When I perform Get-Contact | Remove-MailContact I get an error message:
Remove-MailContact: The operation couldn't be performed because object 'SalesABC' couldn't be found on 'MWHPRXXXXXXX.PROD.OUTLOOK.COM'.
Edit: Cannot find this contact anywhere else.
Thoughts? Thank you!
Are you sure it says just "Contact" and not "MailContact"? Dont think I've ever seen such value in ExO, so perhaps something got buggy on the backend.
You can also check the value of WindowsEmailAddress, and if possible change it via: Set-Contact -WindowsEmailAddress anything@anydomain.com
Double checking,
RecipientType : Contact
RecipientTypeDetails : Contact
Was able to add the WindowsEmailAddress, but it appears to have had no impact (still not able to remove, still same error message).
Is there a way to search for the object id value, perhaps? The error message does show 'Contact_efaae3d7- etc. as 'Value' that might identify the conflicting object. Is this a situation where one might attempt to remove the object?
If it helps, as far as I could tell, there were only UserMailboxes present in the system when I was tasked to add Shared Mailboxes. Is there a way to search for emails in the database?
Attempting to convert a UserMailbox to a SharedMailbox, I did temporarily add a user called Sales with the desired email address. When adding a licence to the user, an error message pointed to an existing conflicting Sales ABC contact. That's how I found out. To restore the situation, the Sales user is permanently deleted. Does any of this help?
You already found the object, the problem is you cannot seem to be able to do anything with it, at least not with the tools we as end users have access to. Hopefully it's just a matter or replication and the address will be released after a while.
WRT the "temporarily add a user called Sales" - make sure to check the recycle bin, or Get-MsolUser -ReturnDeletedUsers. For the sake of completeness, you can also check Get-MsolContact and see if the object is being returned, hopefully you can delete it via Remove-MsolContact.
I would suggest you try to check and delete this Contact from GUI, you could find Contacts from those two places:
Contacts in Microsoft 365 admin center
Contacts in Exchange online admin center
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Hello,
Thank you for your input. Cannot find the contact anywhere else, other than in powershell and in there only with Get-Contact. In fact, both the GUI contact sections, cf. your links, are empty in our case.
I found discussions and articles titled "Orphaned Exchange Online External Contacts" and similar, which suggest to use 'get-msolcontact' command to identify the contact object. Is that something to explore, perhaps?
Kind regards.
You can contact the Office 365 teams directly, they may could delete the broken contact from backend for you: Ways to contact support for business products - Admin Help
Hello,
apologies for responding with a delay. Have not been able to use the command "get-msolcontact", as it appears to require a MS Windows OS. Therefore, will contact support and ask for help. Thank you for providing the link.
Kind regards!