Outlook Book Workspace Building List Missing

Scott McMullan 21

Hi, I have been looking at using Microsoft Outlook Book A Workspace feature. Our old room list and rooms are on prem still however I have been set up a new room list and added the new workspace mailboxes to the distribution group (all through MS Exchange Powershell). I have ran the commands to check that the room distribution list has been created and the workspace members are correct. I have also used the Set-Place cmdlet to tag workspace features such as Location, City, Capacity etc. The problem is when I go into my Outlook client on macOS the new room finder does not show up anything under buildings when I go to book a workspace. However on the app on my Android phone I can see the room list as a building and I can book the workspaces I have created. I have no ability to do this on the Outlook Windows app. I am not sure if I have done something wrong in the setup but going by the documentation I believe I have configured this correct. What also makes me believe I have set this up correctly is it appears to be working on the Android Outlook app so surely if it wasn't configured correctly I wouldn't be able to use this at all. Anyone any tips or similar experiences?

Diego Fig 1 Reputation point

2021-08-23T15:09:34.783+00:00

Hi, i have an issue with Outlook IOS, about a week when users select building the floor maps not showing, its loads and show a blank page.... outlook version 4.2131.0

Another thing i want to asked is that its possible to see all reservations of workspaces for a day and if there is a way to update on user profile the office location once he reserve a workspace so if anyone wants to see where the employe its working they can find it with microsoft bing, thanks !
Yuki Sun-MSFT 40,871 Reputation points

2021-08-24T06:41:03.49+00:00

Hi @Diego Fig ,

Considering that your questions are not exactly the same as what discussed here, also noted that you've opened up a new thread for your issue, so I posted the reply under that thread and we can continue the discussion there. Thanks for your understanding.

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Yuki Sun-MSFT 40,871 Reputation points

2021-03-12T00:06:40.493+00:00

Hi @Scott McMullan ,

I just managed to get a Mac for test and when I tried to book a workspace in OWA, the room list (Builiding32) didn't show up automatically. But if I start typing the name of the room list in the "Select a Building" box, then Building32 can show up and I can select it and choose a workspace afterwards:

Would you please have a go and see if this is the same at your end?

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Scott McMullan 21 Reputation points

2021-03-12T15:45:07.87+00:00

I can confirm this is the actual issue - thank you so much I didn't even know the field was able to be typed into. It then brings up the buildings and when I select I can see the Workspaces. Hopefully in future Microsoft release the update so that it populates the buildings here automatically.

Thanks

Yuki Sun-MSFT 40,871 Reputation points

2021-03-15T09:26:20.893+00:00

Hi @Scott McMullan ,

Great to know that we finally get it sorted out! Noticed that this has been mentioned in the comment section of this official blog and I've just up-voted a similar comments there:

By the way, I've converted my post above as answer, if you don't mind, could you accept it as answer to close this up and also make answer searching easier for others in the community looking for help on similar topics. Thanks!

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2 additional answers

Yuki Sun-MSFT 40,871 Reputation points

2021-02-24T05:25:20.557+00:00

Hi @Scott McMullan ,

According to the official blog below, "Outlook for Mac is available to all Insider Fast users using the new Outlook for Mac. Outlook for Windows will follow the room finder roll out staging noted in this link"（Beta Channel users running Office Version 2007 Build 13020.20004 or later）.

Book a workspace in Outlook

So I'd suggest having a check to see if you are using the supported Outlook versions.

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Scott McMullan 21 Reputation points

2021-02-24T08:16:37.647+00:00

Hi,

I am indeed on the insider fast users version using new outlook for mac. I can see the new style room finder the issue is none of the room lists I created show up however these room lists show up on Android Outlook on my mobile. They don't show up in OWA either which I find strange behaviour.

Thanks

Yuki Sun-MSFT 40,871 Reputation points

2021-02-25T14:40:56.083+00:00

Hi @Scott McMullan ,

Also noticed that as per the blog mentioned earlier, "it may take up to 24 hours for workspaces and new room list to appear in the room finder".
May I know if you have given it enough time (>24hours) after configuring the room list? Although the room lists have already shown up on Android Outlook, I am wondering maybe the time it takes to take effect are different per platforms.

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Scott McMullan 21 Reputation points

2021-02-25T21:02:53.86+00:00

I created the room lists last Friday and Monday so almost 7 days ago and 4 days ago. They take around 24 hours to show on Outlook Android workspace. However still nothing on macOS, windows or owa. Very strange as I think if I'm right if it appears in one address list for me on my account on Android it should appear on all of my other devices which surely would use same address list as it is the same account. As far as I know there are no different settings based on device type or application operating system?

Thanks

Yuki Sun-MSFT 40,871 Reputation points

2021-02-26T14:17:21.957+00:00

Hi @Scott McMullan ,

I've just tried to create a workspace in my test lab using the powershell commands below and it can show up in OWA:

New-Mailbox -Room workspace01 | Set-Mailbox -Type Workspace New-DistributionGroup -RoomList -Name "Building32" Set-Place -Identity "workspace01" -Capacity 50 -City "TESTcity" Add-DistributionGroupMember -Identity "Building 32" -Member workspace01@xxxx.onmicrosoft.com Set-CalendarProcessing workspace01 -EnforceCapacity $True -MinimumDurationInMinutes 300

Could you remove any personal information invloved and then share the command you used so that I can see if it can be reproduced at my end?

Scott McMullan 21 Reputation points

2021-02-26T14:46:58.417+00:00

Hi,

I used the same commands you have used.

I just created the exact same test workspace and mailboxes using the commands you have used above. I will give it 24 hours but I am sure that this will not appear as it is the same commands I used to create my other Workspaces. I get no cities in the dropdown:

I also get no cities:

Yuki Sun-MSFT 40,871 Reputation points

2021-03-02T06:56:15.223+00:00

Hi @Scott McMullan ,

I am following up to see how things are going with the latest test workspace? Does it show up in OWA and Outlook for Mac？

As regards to your concern about the "no cities", I just checked in my test tenant and it's the same:

Besides, from the comments below this blog, it was mentioned that "The OWA room picker requires a city or a building value to be set", would you please verify if you have set the City or Building values? And how about creating another test workspace using a different City name and see how it goes?

Scott McMullan 21 Reputation points

2021-03-02T08:06:47.33+00:00

Hi,

The latest workspace now shows up in Android again but now OWA or Outlook on Mac.

I have set the City of this newly created workspace to a different city than the first but none of these are showing up:

Scott McMullan 21 Reputation points

2021-03-02T08:22:46.427+00:00

Here is the android app showing the workspace:

Yuki Sun-MSFT 40,871 Reputation points

2021-03-04T09:35:12.77+00:00

Hi @Scott McMullan ,

I‘m wondering are you able to see the workspace if logging on OWA via the mobile phone?
And when you check it in OWA, is it on a Mac or a Windows machine?

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Scott McMullan 21 Reputation points

2021-03-04T10:06:20.88+00:00

Checking on OWA is on a mac.
Yes you can see the rooms on the Android phone on OWA on the web - however it doesn't show the new room finder style it just shows as a rooms list. The same is experienced on the Teams client on macOS I can book meetings and see the rooms list in the location. However still when going into the Outlook app on macOS and using the new style room finder with the workspace option the same room lists do not appear.

Yuki Sun-MSFT 40,871 Reputation points

2021-03-09T05:38:23.487+00:00

Hi @Scott McMullan ,

May I know if this is affecting all mac users in your environment?
Any difference if upgrading the new Office for Mac to the latest build?

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Scott McMullan 21 Reputation points

2021-03-09T09:49:08.87+00:00

Yes it affects all users really, Mac or Windows - only device it seems to work on is Android currently which is strange.

Also yes I have upgraded to the latest build even the insider build (beta channel) and still the same issue. This is becoming a concern now as we wanted to use this for employees returning to the offices to book workspaces and we are running out of time to test and implement.

Thanks
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Scott McMullan 21 Reputation points

2021-03-20T12:01:08.67+00:00

I would like to say thanks for the above info I have accepted the answer.

One thing I have noticed is even though this product is fully released on iOS no one is able to see the workspaces on iPhone.

It works on android, windows and macOS outlook clients as well as owa.

Can you confirm if you can see the workspace ok iOS on your demo?
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Yuki Sun-MSFT 40,871 Reputation points

2021-03-22T02:37:11.533+00:00

Hi @Scott McMullan ,

I tried to test on my colleague's iPhone and got the same result as yours. The version number is 4.2109.0 (Outlook for iOS), is it the same at your end?

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Scott McMullan 21 Reputation points

2021-03-22T07:43:59.983+00:00

HI,

Yes that is the same version on my iPhone.

Thanks

Yuki Sun-MSFT 40,871 Reputation points

2021-03-24T02:44:35.497+00:00

Hi @Scott McMullan ,

As this is affecting Outlook for iOS only and works fine on other platforms, we might need some more time to research the issue. I'll keep you posted as soon as I know more. Thanks for your understanding and patience.

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Yuki Sun-MSFT 40,871 Reputation points

2021-04-01T06:49:35.017+00:00

Hi @Scott McMullan

v4.2112.0 has been releasedis and is available in the app store now. I've tried checking it using my test account and can now succuessfully book a workspace on Outlook for iOS. Please update and test to confirm if the issue is resolved for you as well.

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