Icebreaker Bot - Marches not being received

Question

I recently added the Icebreaker Bot to a Teams site, over the last week some people don't seem to be receiving their matches whilst others are, any advice? Also, I paused my matches but cannot find an option on the Teams site to reinstate them. Any advice welcomed

Answer 1

Hi @Joyce Macpherson , Could you please try out the following steps:

1. Go to Teams admin - https://admin.teams.microsoft.com
2. Go to Teams Apps -> permission policies -> Add New policy for pilot Users
3. Select Allow specific apps and block all others from Custom apps
4. Click on Allow apps and add Icebreaker app and save
5. Go to Users -> select user -> go to policies -> click edit -> go to app permission policy and change it to new created policy and set app setup policy to global.

Answer 2

Hi @Saonti - MSFT , thanks for your response. I'm afraid I don't have admin access so can't check this way.
Joyce