Hi @Joyce Macpherson , Could you please try out the following steps:
- Go to Teams admin - https://admin.teams.microsoft.com
- Go to Teams Apps -> permission policies -> Add New policy for pilot Users
- Select Allow specific apps and block all others from Custom apps
- Click on Allow apps and add Icebreaker app and save
- Go to Users -> select user -> go to policies -> click edit -> go to app permission policy and change it to new created policy and set app setup policy to global.