Device is not connected to MDM app

Tarik Kuko 1 Reputation point
2021-03-04T09:19:15.72+00:00

Hello, I'm trying to enroll/connect my device via INTUNE using my Microsoft Azure account. I have whole setup, and MDM app from Azure account, but I can't see verification that device is connected properly to MDM app. I'm sending you few images from last connected devices, and if you could explain me what are proper steps when I want to use INTUNE ? Just for notification I have Windows 10 Pro and Enterprise, watched all steps from your site about setup, so I quite don't understand what is the issue. As you see on pictures attached, I don't have INFO button on.

74281-screenshot-2021-03-04-at-101508.png
74206-screenshot-2021-03-02-at-175904.png
Thanks in advance for help. Sincerely, Tarik Kuko

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. Crystal-MSFT 43,731 Reputation points Microsoft Vendor
    2021-03-05T01:35:11.78+00:00

    @Tarik Kuko , Thanks for the reply. From your description, it seems we want to enroll windows devices into Intune. If there's any misunderstanding, please let us know.

    From the pictures you provided, it seems we are doing Azure AD joined or Azure AD registered steps. Here are some articles for the reference:
    Join the device to Azure AD
    https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-join-device-on-network#to-join-an-already-configured-windows-10-device

    Register the device into Azure AD
    https://learn.microsoft.com/en-us/azure/active-directory/user-help/user-help-register-device-on-network

    If we want the device to auto enroll into Intune when the device is joined or registered to Azure AD, we can enable Auto Enrollment. Then the device is automatically enrolled in Intune. The benefit of auto enrollment is a single-step process for the user. Otherwise, we'll have to enroll separately through MDM only enrollment or click connect again and reenter their credentials. We can see more details in the following link:
    https://learn.microsoft.com/en-us/mem/intune/enrollment/windows-enrollment-methods#user-self-enrollment-in-intune

    To enable auto-enrollment, please firstly ensure Azure AD Premium license is assigned to the user and then we can follow the steps to configure the MDM user scope with All set or some and select the user group we want auto enrollment. We can see more details in the following link:
    https://learn.microsoft.com/en-us/mem/intune/enrollment/windows-enroll#configure-automatic-mdm-enrollment

    Meanwhile, please also ensure the Intune license is also assigned to the user who will do the enrollment:
    https://learn.microsoft.com/en-us/mem/intune/fundamentals/licenses-assign#assign-an-intune-license-microsoft-endpoint-manager-admin-center

    Hope it can help.

    If there's still anything unclear, feel free to let us know.

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