SCOM - Stop working when chaning "Default Action Account"

Václav Jandek 291 Reputation points
2021-03-04T16:28:38.77+00:00

Hello,

Everytime I try to change Default Action account, SCOM Console stop working and shutdown.

Not sure if its related but for each server/agent there is one account assigned. It's SYSTEM Account. If I change it to my Domain account and hit save, console stopped working as I mentioned before. here is a info from event viewer.

Fault bucket 1708760812209957354, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.EnterpriseManagement.Monitoring.Console.exe
P2: 10.19.10407.0
P3: 5f0c93e8
P4: Bid2ETW.dll
P5: 10.19.10050.0
P6: 5c52cf3e
P7: 000000000001603b
P8: c0000409
P9: 0000000000000005
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER8249.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Microsoft.Enterp_9d5518e69f76daa8e1a37eee094c1d4b9827e29_dcdac0e6_1e2ddcbd

Analysis symbol:
Rechecking for solution: 0
Report Id: 4bcbf90b-934a-43a4-badc-91af61f754b7
Report Status: 0
Hashed bucket: e48786703604e9c7e7b6bce7c1e1e9ea

Thank you for any tips.

Vaclav

Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. CyrAz 5,181 Reputation points
    2021-03-04T18:40:24.887+00:00

    Action account for monitored agents should be System unless you have a very good reason to do otherwise.
    However that doesn't explain why the console crashes when you try to change it, and I've never witnessed such a behavior so I'm affraid I won't be able to help...

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  2. Václav Jandek 291 Reputation points
    2021-03-05T13:13:15.293+00:00

    Hello,

    Well I setup SYSTEM as action account but now I'm getting following error:

    The Health Service cannot verify the future validity of the RunAs account XXXXXXXXXXXXXX for management group RSD-SCOM. The error is Logon failure: the user has not been granted the requested logon type at this computer.(1385L).

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  3. CyrAz 5,181 Reputation points
    2021-03-05T14:59:36.537+00:00

    Something's definitely wrong here, Local System is by definition local admin of its server....

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