Remote Desktop Web Client - RemoteApps not launching session

Question

We have noticed an issue with RDWeb where when a user is trying to access a remoteapp, it gets stuck on the configuring remote session message and will not display the screen. In order to get around this issue, you must first click 'Show Details' which will then display the session.

I can assume this is a known issue with the web client as this experience is absolutely fine when using mstsc.

Does anybody know of a fix or workaround?

Answer 1

Hi,

The issue itself may be various and complex. Take it easy. Let's try other ideas.

1. go to the control panel firewall menu (as opposed to the server dashboard firewall interface)
   select the 'Allow apps through the firewall' option
   enable all apps and give permissions to all 'remote' options in this list
2. Check if you have set value of following parameter: Computer Configuration -> Policies -> Windows Settings -> Security Settings -> Local Policies -> Security Options -> Network Security: Restrict NTLM: NTLM Authentication in this domain.
   It should be set to "Disable" to allow NTLM authentication for all machines.

3 What is the OS version running on the servers and clients? Do you involved WVD in the RDS deployment?

4. check if you could successfully open chrome via RD web page in URL instead of RD web client.
5. check the prerequisites of "Set up the Remote Desktop web client for your users" as well as the known issue"What to do if the user can't connect to a resource with the web client even though they can see the items under All Resources"
   https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-web-client-admin
   https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/remote-desktop-web-client-admin#what-to-do-if-the-user-cant-connect-to-a-resource-with-the-web-client-even-though-they-can-see-the-items-under-all-resources
6. Please check the RD Console Logs.txt to diagnose the issue further.
   Select the ellipsis in the upper-right corner and navigate to the About page in the dropdown menu.
   Under Capture support information select the Start recording button.
   Perform the operation(s) in the web client that produced the issue you are trying to diagnose.
   Navigate to the About page and select Stop recording.
   Your browser will automatically download a .txt file titled RD Console Logs.txt. This file will contain the full console log activity
   generated while reproducing the target issue.

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