MS Teams file tab cannot show files shared in one-to-one chat

Panda LIN 1

Hi,

I wonder why the file tab in MS Teams cannot show the files that I share with others while sometimes work and sometimes not. There is nothing while I share a lot of files.

Panda LIN 1 Reputation point

2021-03-09T04:59:23.16+00:00

BTW, I have tried switch the Teams language back to English and it doesn't work.

I can see the files on Sharepoint and download them but just cannot view them in File tab in Teams

1 answer

Allen Xu_MSFT 13,771 Reputation points

2021-03-09T09:01:53.21+00:00
Hi @Panda LIN ,

To narrow down this issue, Let's verify the followings.

What about using Teams web client?

What about logging out of Teams and logging in again?

Does this happen in a specific chat or in multiple chats?

Try to clear Teams cache, uninstall Teams and reinstall the latest Teams for desktop if the issue persists.

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Allen Xu_MSFT 13,771 Reputation points

2021-03-15T02:14:00.107+00:00

@Panda LIN ,

I'm checking to see how things are going on this thread. Please let me know if you would like further assistance. If the reply is helpful to you, you could accept it as answer.

Allen Xu_MSFT 13,771 Reputation points

2021-03-25T01:47:26.857+00:00

@Panda LIN ,

Is there any update on this thread? If the answer is helpful to you, please remember to accept it as answer.

Panda LIN 1 Reputation point

2021-03-25T02:21:52.383+00:00

Hi Allen,

Sorry to reply late. I notice that it takes nearly 11 days to synchronize the files I share/ or be shared in teams File tab no matter in web client or desktop client. (and some files still cannot synchronize yet)

Some chat will synchronize as soon as I share the file.

I've tried re-install teams and there is still this issue.

Allen Xu_MSFT 13,771 Reputation points

2021-04-01T02:53:51.063+00:00

Suggest you to open a service request with Microsoft as I couldn't reproduce this issue in my end and It's hard to go on further troubleshooting. Thanks for your understanding.

hanz 1 Reputation point

2021-04-28T09:59:14.593+00:00

hi,

it might sound silly but what has helped me and my colleagues with this issue:

login to MS Teams web app in a private window (I used Edge)

switch to Files tab in the desired chat

for me the files were visible in there and since then also in the desktop app

hope it works for you as well, even though it does sound more like an accident than a solution
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