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I'm fairly certain but I cant find any official microsoft documentation that for a Online Archive thats setup on a Office365 Shared Mailbox for you to be able to access it in Outlook you would need to have the account added as a seperate account on the profile rather than having Full Access to it. Of which you'd need a mailbox license assigned to it to do so Can anyone clarify this for me? Thanks
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Hi @Tom James
Do suggestions below help?
Hi @Tom James
Any update here?
Explicit Full mailbox access allows this with the correct client license
Is this a license on the users mailbox or the Shared mailbox? The user has an online archive configured for her mailbox which shows fine in Outlook. Its only the Archive for the Shared mailbox that doesnt show up at all as its currently setup as a Full Access mailbox instead of adding the account to her outlook profile explicitly
Thats referring to the Outlook license of the user accessing the mailbox, not the mailbox license
The shared mailbox itself needs a license as well if using an archive: Min: Exchange Online Plan 1
But that should not typically prevent seeing it if its not licensed for the mailbox.
Hi @Tom James
Do reply above help?
Yes, a user must have an Exchange Online license in order to access a shared mailbox. Shared mailboxes don’t require a separate license. However, if you want to enable In-Place Archive or put an In-Place Hold or a Litigation Hold on a shared mailbox, you must assign an Exchange Online Plan 1 with Exchange Online Archiving or Exchange Online Plan 2 license to the shared mailbox.
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Building on the same question:
So, if I have an former user, who has been converted to shared mailbox and I need to look at the online archive to search emails older than 2 years old, it is my understanding that I....
A. Need to grant myself full access to the mailbox
B. Need to convert back to a standard mailbox??
C. Need to grant a license that is entitled to online archive?? Which licenses apply - we have everything from E5 to P1 available to us - I'd like to go as cheap as possible and still see the old emails.
Anything else??
Will the online archive be viewable in my desktop Outlook client like the other mailboxes are?