Windows server 2008 R2 Missing SamSS service

Julio Navas 21 Reputation points
2021-03-12T15:34:25.073+00:00

Access to mapped drives on a Windows 2008 R2 server stop working. When checked the server the LanmanServer service was in a stopped state and in the System events the following was stated: "The Server service depends on the following service: SamSS. This service might not be installed". Attemps to reinitiate the service fails. SamSS is not presents in the services panel. Other noted detail is that the "SamSS" subkey is not present in the "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\". Everything aims to the fact that SamSS service for some reason is not installed. Remote Desktop Access to the server still works. I checked on other working server, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SamSS key exist. Could I try to export this key from and import it to the not working server?. Any help to get the mapped drives working again will be appreciated.

Windows Server Setup
Windows Server Setup
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. Dave Patrick 426K Reputation points MVP
    2021-03-12T16:14:43.343+00:00

    That should work assuming other things are not broken. Import, then reboot.

    --please don't forget to Accept as answer if the reply is helpful--

    1 person found this answer helpful.

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  1. Karlie Weng 13,876 Reputation points Microsoft Vendor
    2021-03-15T07:20:39.953+00:00

    Hi @Julio Navas

    Yes we can export and import the registry. But before this, create a restore point so that when operation failed we can restore it.

    77630-image.png

    we could also try Scan for damaged system files. Right-click the Start icon and select Command Prompt (Admin). In the Command Prompt window, type sfc /scannow and hit Enter.

    Then type dism /online /cleanup-image /restorehealth and hit Enter.

    Best Regards
    Karlie

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    1 person found this answer helpful.