How do I get photos to print without having a missing strip?

Tony Graham 121

Windows 10 New issue c 12.03.21 After pressing 'Print', I reach 'how do I want to print my pictures', after choosing, I press 'print' & arrive at the 'Print Preview'. Here, the photo displays with part of the photo missing. If I go ahead & print, the photo is printed with that missing strip. (I've already tried using one route to clear the spool : also have uninstalled two updates from 12th March that seemed to coincide with this error first arising: I've re-started. Neither approach has helped)
(Tag options both unclear & unhelpful)

Reza-Ameri 16,831 Reputation points

2021-03-14T15:01:00.13+00:00

Are you facing this issue in one specific application?
What app are you using to perform the printing?
Have you selected the print paper correctly?
Tony Graham 121 Reputation points

2021-03-14T21:41:20.527+00:00

TonyGraham-1043 answered · 6 hours ago

Thanks Reza-Ameri : My level of computer literacy is not high.
I'm using 'Photos' in Windows on my Lenovo Yoga laptop - the way I have routinely done for 2 or 3 years: I've never had this problem before.
I typically copy photos I wish to print to my desk top. I select, right click & choose 'Print'
I have selected the print paper correctly - (the error is visible on the Print Preview before printing).
I have a cable connection to my Epson printer (XP-412)
Tony
MotoX80 31,571 Reputation points

2021-03-14T22:18:10.51+00:00

Use the Windows explorer to browse the folder where your pictures are. Right click the photo that you are trying to print and from the menu select "Open with". That will show you a menu of programs that can process pictures. Try opening the picture with different programs. Do they all show the same missing strip?

Then select different pictures and do the same thing. Do all photos have the same problem? Do all apps have the same problem?

You may have a corrupt photo.
Karlie Weng 14,031 Reputation points Microsoft Vendor

2021-03-15T02:54:12.797+00:00

what if you change picture format , can you print it fully ?
Tony Graham 121 Reputation points

2021-03-15T09:26:21.783+00:00

Hello Karlie
Just tried - no - the same gap in the photo appears
Tony
Tony Graham 121 Reputation points

2021-03-15T09:31:31.22+00:00

Hello MotoX80
Thanks - but No change. I've tried a range of photos & used Paint.
Tony
MotoX80 31,571 Reputation points

2021-03-15T13:19:13.14+00:00

What about browsing web sites? Do all images render correctly? Press CTRL+O (Open dialog) and open your photo with Edge.

In the explorer, enable the preview pane and browse the jpg's under C:\Windows\Web\Wallpaper.

Do they look ok? Then change to your photo's directory. Good or bad?

If they don't display properly, then there must be something different with the image properties. Are they .jpg files? Do the image dimensions look correct?
Tony Graham 121 Reputation points

2021-03-15T15:13:11.7+00:00

I appreciate your efforts to help - but I'm afraid I've reached the stage where I've lost the will to live (not literally- but my patience is exhausted - and i'm on the 9th floor so don't wish to throw the machine from the window.
I shall aim to leave things as they are - and return to the problems when I have the strength.
Good wishes
Tony
Reza-Ameri 16,831 Reputation points

2021-03-15T18:17:01.037+00:00

Do a quick test and click on print and then select Print to PDF and it will save it as a PDF and check if you observe the same behavior in the PDF file?
Tony Graham 121 Reputation points

2021-03-15T18:32:49.027+00:00

Despite vowing to leave alone ... I found that too difficult - and tried your pdf route. It works! I've been able to print the 7 wallet-sized photos of roses for our Communal Notice Board. I don't know where that leaves me with my old slightly simpler route - but very many thanks, Reza-Ameri!
Tony.
neil HD 91 Reputation points

2021-03-16T13:28:16.193+00:00

I have exactly the same issue with windows print - no matter what format, it fails to print the middle of the print. Its not a printer problem as all other applications to print phots work. Problem started last week, I suspect an unexpected consequent of an windows upgrade.
Tony Graham 121 Reputation points

2021-03-16T14:00:53.49+00:00

Thanks Neil
That was my suspicion - commiserations to you. Perhaps I should be writing to Microsoft : I think I saw references online to acknowledged problems with one or more March upgrades & planned fixes in the coming weeks ...
Tony
Reza-Ameri 16,831 Reputation points

2021-03-17T17:42:55.17+00:00

In case it prints correctly, then it is an issue with Printer's setting and you need to check with your printer's manufacturer support.
Tony Graham 121 Reputation points

2021-03-17T18:15:35.577+00:00

Thanks Reza - I'll mull on that idea. Given the chronology & the parallel experience of neilHD-9739, the case for it being caused by the recent March updates seems very persuasive.
T

Accepted answer

neil HD 91 Reputation points

2021-04-05T12:57:46.353+00:00

I suggest you install latest updates from MS - last week's feature/quality update did the trick and resolved the issue. I think it is actually KB5001649 that fixes the problem.
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Tony Graham 121 Reputation points

2021-04-05T18:27:47.133+00:00

Thanks Neil - looks to have done it, Tony.
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7 additional answers

Eli McCrory 1 Reputation point

2021-03-17T18:53:17.95+00:00

I am seeing this issue too. Only when using quick print with Photos as the default app
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Tony Graham 121 Reputation points

2021-03-17T19:09:11.17+00:00

Thanks Eli - I'll email Microsoft - not certain whether there's a route that gives a realistic chance of any influence or response - but feels better than crossing fingers.
T.
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Karlie Weng 14,031 Reputation points Microsoft Vendor

2021-03-18T01:20:18.35+00:00

Hi @Tony Graham

please check if you recently installed patch KB5000802.

uninstalled the patch and rebooted the PC and see if the issue persist.

Best Regards
Karlie
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Tony Graham 121 Reputation points

2021-03-18T11:59:01.01+00:00

Hello KarlieWeng
Success!
I believed I had uninstalled the suspect patch & restarted - but I must have uninstalled 'an innocent bystander' - ie a different 'update'. In response to your mail, I've just seen that I had not uninstalled the patch KB5000802. I went ahead & uninstalled/restarted as you suggested. I'm now able to print from Photos as I'd been used to.
Thank you!

I hope EliMcCrory-5184 & 'Neil' may get help from the same route.

Karlie Weng 14,031 Reputation points Microsoft Vendor

2021-03-19T02:49:36.807+00:00

Happy to help. If this answer solved your issue, mark it as accepted which would be much more efficient for other community members to find useful information.

Thanks a lot.
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neil HD 91 Reputation points

2021-03-22T12:38:19.197+00:00

Hi thanks for the suggestion and good to see it resolved for others. I have an issue still. Although I can see that KB5000802 was installed on 10/3/21 in my system, I cannot see it as a update to uninstall. It is not on the list. Is it because as I have patched up to date and it has been replaced by KB5001567. That was noted as a fix for the KB5000802 BSOD problem. I can see KB5001567 as a patch that I could remove but not KB5000802.

I still have the problem when trying to print photos from windows print. The middle of the print is missing. I thought patching had meant it only occured on full page prints, but that's not the case. The same problem happens on 1/2 page and smaller prints.

Help appreciated, Neil
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Rob Burrows 1 Reputation point

2021-04-02T08:43:38.963+00:00

I am experiencing the same problem as TonyGraham-1043. The middle strip or sometimes the right hand 2/3 strip doesn't print. Same if I look at Print Preview. If I open the jpg photo in other software like Photos or Photo Director, then it prints OK. I prefer using Windows Photo Viewer and would like to fix this problem.
Has anyone else had this problem and found a solution?

Thanks.
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Tony Graham 121 Reputation points

2021-04-04T16:01:54.587+00:00

Despite having a solution from KarlieWeng-MSFT , the same problem has now re-occurred. RobBurrows-5654,
Tony Graham.
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