Outlook 2019 contacts do not appear in address list.

Jeff Stiegler 466 Reputation points
2021-03-18T16:34:26.78+00:00

After moving Outlook from one computer to a new one, the contact show in contacts list but not in the address book. In the address book, I have tried changing the address book source with no success. Any ideas.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,882 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2021-03-19T06:47:17.577+00:00

    Hi @Jeff Stiegler ,

    Does the "contacts" and "contact list" you mentioned here mean the contacts you created in your Outlook Contact Tab?

    If so, as I know, it usually stores in the Contact column in your address book option like below:
    79533-14-39-16.jpg

    If this is not your case or the issue still continues, may I know how did you move your Outlook to this new computer? And what's the type of your account? POP, IMAP or Exchange? To better solve your issue, please try to provide us with more information related to your issue.

    Any update, please feel free to post back.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2021-03-24T09:40:31.137+00:00

    Hi @Jeff Stiegler ,

    Thanks for your reply.

    What's the version of your Outlook 2019? (File > Office Account > About Outlook). To avoid version-related issues, please make sure you have upgraded your Outlook to the latest version.

    I tested in my Outlook 2019(Version 2102 Build 13801.20294), seems when you have multiple email accounts in one Outlook profiles, issues like this might happen. In order to eliminate as many interference factors as possible, please follow my steps to see if it could work:

    1. Exit your Outlook client.
    2. Create and Use a new Outlook profile via Control Panel > Mail > Show profile and re-add this specific one IMAP account firstly.
    3. Change to the folder view like below.
      81056-1.jpg
    4. Select the Contacts folder.
    5. Import your contacts like below.
      81069-2.jpg

    Hope this can be helpful.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.