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Ever since we installed our new computers, I have had an issue that only appeared once in a while before that. We have been told to put our computers into "sleep" mode at the end of the day. I leave documents open that I have been working on. The next day, when I go to open them, I get a message that they cannot be resumed and I need to save them as a new document...or they open in "read only" mode (and I have to save under a new name). This is getting rather tiresome. What is happening and how do we get it to stop. Keep in mind that I am NOT a tech person, so the answer needs to be in layman's terms, please. Thank you.
The question is more related with office word. I will remove windows-10-general tag and add the corresponding office tag. Thank you!
Hi,
I have not heard back from you in a few days and wanted to check on the status of the problem. If you have any questions with the previous information I've provided, please don't hesitate to let me know. I am glad to be of assistance.
told to put our computers into "sleep" mode at the end of the day. I leave documents open that I have been working on
This in general is really a poor practice. At the very least when done for the day save and close any opened documents to avoid these problems..
--please don't forget to Accept as answer if the reply is helpful--
Hi,
Please make sure you have saved these documents to local, you can refer to this support article:
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