Windows 8.1 not getting updates from Configuration Manager / WSUS

Bjorn Claes 21 Reputation points
2021-03-22T07:54:31.377+00:00

Since last patch Tuesday none of our Windows 8.1 devices are getting updates and I'm getting error 0x80240440.

We are deploying the updates via Configuration Manager and we are using multiple ADRs:

Windows 10
deploying without any issue
Windows 8.1 and Office legacy
Windows 8.1 are not getting any update
Windows 10 with a legacy version of Office are getting these updates
Office 365
Windows 8.1 with Office 365 are not getting any update
Windows 10 with Office 365 are getting these updates
It seems that the ADRs and their deployments are working, because on the Windows 10 devices everything is OK. On the Windows 8.1 devices I'm seeing a lot errors:

WindowsUpdate.log:

2021-03-22 08:02:20:902 920 10bc WS WARNING: Nws Failure: errorCode=0x803d0014

2021-03-22 08:02:20:902 920 10bc WS WARNING: Original error code: 0x80072efe

2021-03-22 08:02:20:902 920 10bc WS WARNING: Er is een fout opgetreden bij het communiceren met het eindpunt op http://:8530/ClientWebService/client.asmx.

2021-03-22 08:02:20:902 920 10bc WS WARNING: Er is een fout opgetreden bij het ontvangen van het HTTP-antwoord.

2021-03-22 08:02:20:902 920 10bc WS WARNING: De verbinding met het externe eindpunt is be..indigd.

2021-03-22 08:02:20:902 920 10bc WS WARNING: De verbinding met de server is niet normaal be..indigd.

2021-03-22 08:02:20:902 920 10bc WS WARNING: MapToSusHResult mapped Nws error 0x803d0014 to 0x80240440

2021-03-22 08:02:20:902 920 10bc WS WARNING: Web service call failed with hr = 80240440.

2021-03-22 08:02:20:902 920 10bc WS WARNING: Current service auth scheme='None'.

2021-03-22 08:02:20:902 920 10bc WS WARNING: Proxy List used: ':8080', Bypass List used: '(null)', Last Proxy used: ':8080', Last auth Schemes used: 'None'.

2021-03-22 08:02:20:902 920 10bc WS FATAL: OnCallFailure failed with hr=0X80240440

2021-03-22 08:02:20:902 920 10bc WS WARNING: NWS retry 1 for transient error 0x80240440

2021-03-22 08:02:21:667 920 968 Report REPORT EVENT: {53E6B4DD-FF1B-43EE-9B7E-93ABCDB9706F} 2021-03-22 08:02:16:667+0100 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 80240440 CcmExec Failure Software Synchronization Windows Update Client failed to detect with error 0x80240440.

2021-03-22 08:02:21:667 920 968 Report WARNING: Failed to get ProtocolVersion: 8024043d

UpdatesDeployment.log:

Job error (0x80240440) received for assignment ({c318bb72-b313-42a4-b9da-27e6f611dfb6}) action UpdatesDeploymentAgent 22/03/2021 7:59:34 3908 (0x0F44)

Updates will not be made available UpdatesDeploymentAgent 22/03/2021 7:59:34 3908 (0x0F44)

I've installed a new machine and it gets all updates except for the last month. I've uninstalled the last updates, but then the error remains and the device isn't getting any updates.

I've already ran the sfc /scannow and dism /checkhealth without result.

According to the other teams, there were no changes on GPOs or network and still I'm seeing these errors on all the Windows 8.1 devices.

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
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Accepted answer
  1. Amandayou-MSFT 11,046 Reputation points
    2021-03-23T06:52:07.33+00:00

    Hi anonymous user，

    0x803d0014 It means the connection with the remote endpoint was terminated, so we could check if there is any problem with firewalls or network. It is recommended to turn off all the firewalls to test and if there is any wrong proxy.

    Besides, after checking firewalls or network, we could try to deploy the update manually instead of ADR to check if it is normal.

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  1. Bjorn Claes 21 Reputation points
    2021-03-23T13:05:56.877+00:00

    Hi Amandayou-MSFT

    Thank you for your feedback! I think it has something to do with our proxy, but the network team didn't see any drops and it was strange that only the Windows 8.1 devices were impacted.

    I did some troubleshooting on several devices and I've noticed that after a while the windows update became visible in software center.