Serious privacy concerns about MS Clarity

Enzo D 1 Reputation point
2021-03-24T11:04:36.497+00:00

Hi there, We've recently added up an MS Clarity tag via Google tag manager in order to link our website data to MS Clarity. Since then, we've stopped tracking revenue via Google Analytics. The coincidence was too big so we deleted the MS Clarity tag in Google Tag Manager to stop MS Clarity from getting data from our website. Our developer tried a few different things and, in spite of that, MS Clarity is still grabbing session recordings and tracking website session. Is this witchcraft? ha Why is it still doing this when we've deleted the tag? Also, it would be great if we could have a tutorial on how to uninstall the tag correctly. Thanks in advance for your help, ED

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  1. Dave Patrick 426.1K Reputation points MVP
    2021-03-24T12:34:05.343+00:00

    Might try asking for help over here.
    https://github.com/microsoft/clarity/issues

    --please don't forget to Accept as answer if the reply is helpful--

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  2. The Witney SEO Guy 1 Reputation point
    2021-04-01T19:21:19.033+00:00

    Might be a stupid question, but have you published the container since removing the Clarity tag? Could it be that there were pending revenue tracking changes in the GTM container that were pushed when you enabled Clarity? I can't see how Clarity would cause revenue to drop out of GA. Removing the tag should stop it from tracking.

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