Connection with RDP "the username and password is incorrect"

Question

Hi,

Only from my machine (Windows 10 pro) , I cannot connect via RDP to another machine (Windows 10 pro) (The username or password is incorrect).
from another machine, I was able to connect.

thanks

Answer 1

To sign in remotely, you need the right to sign in through Remote Desktop Services. By default members of the Administrators group have this right. In such cases, you will need to make sure that you remember and type the correct passwords for the Local User Accounts on your remote computer. The following suggestions show which possibilities are available ways with the question on your concerned. 1. Please aware and text the Username and Password in the Notepad. Typed input that passwords are case-sensitive and usernames are usually case-sensitive as well. After it, log in to the remote computer. 2. However, as it happens with many users, it is possible to Reset the Local User Account Password in Windows 10, even if you do not remember the current user account password for these accounts. In order to change Passwords in Windows 10 using the control panel, you need to be logged into your Admin Account or any user account with Admin privileges. This will allow you to Change Password for all the User Accounts on your computer. You could reset your password with the OSK (On-Screen Keyboard), follow these steps: • Click Start. • Type osk and hit enter to open the on-screen keyboard. • If this doesn’t work, press Windows+R to open your Run Command window. Type osk and click OK. • Press and Hold CTRL-ALT keys on your physical keyboard and then click on the DEL key in the virtual keyboard (on-screen). • Minimize the OSK. • Click Change a password.![84140-image.png][1] 3. Creating new User Accounts as a test on the remote computer, follow these steps: • Run Computer Management by compmgmt.msc or right-click the Start Menu and choose Computer Management. ![84185-image.png][2] • Click on Local Users and Groups and right-click the Users folder. Select New User. ![84174-image.png][3]![84175-image.png][4] • Once you create the user, you can then go to the left pane in the window and expand Local Users and Groups, then, click the Groups folder and double click Remote Desktop Users Group.![84231-image.png][5]![84202-image.png][6] • Click Add. Then, in the Select Users window, you can enter the name of the session you just created in the given field. Click on Check Names next to it and the name will become underlined as an indication that the user was found and accepted. ![84186-image.png][7]![84176-image.png][8] • The Run command for Windows Remote desktop application is Mstsc.exe.![84089-image.png][9]![84194-image.png][10]![84195-image.png][11] • Also, the admin can set up a password for all users to connect and interact with the server. In the Name row, you can right-click on the user's Name and then click Set Password will proceed. ![84090-image.png][12]![84232-image.png][13] [1]: /api/attachments/84140-image.png?platform=QnA [2]: /api/attachments/84185-image.png?platform=QnA [3]: /api/attachments/84174-image.png?platform=QnA [4]: /api/attachments/84175-image.png?platform=QnA [5]: /api/attachments/84231-image.png?platform=QnA [6]: /api/attachments/84202-image.png?platform=QnA [7]: /api/attachments/84186-image.png?platform=QnA [8]: /api/attachments/84176-image.png?platform=QnA [9]: /api/attachments/84089-image.png?platform=QnA [10]: /api/attachments/84194-image.png?platform=QnA [11]: /api/attachments/84195-image.png?platform=QnA [12]: /api/attachments/84090-image.png?platform=QnA [13]: /api/attachments/84232-image.png?platform=QnA

Answer 2

There is no explanation about how the process is different for local users vs your Microsoft account.

Answer 3

If the Answer is helpful, please click "Accept Answer" and upvote it.

Answer 4

Hi,

Haven't received your message in a few days, was your issue resolved?

I am proposing previous helpful replies as "Answered". Please feel free to try it and let me know the result. If the reply is helpful, please remember to mark it as an answer which can help other community members who have the same questions and find the helpful reply quickly.

Best regards,