Unable to access azure portal due to loss of authenticator

Question

Not able to access azure portal. I have work microsoft account and I created another active directory and using that for testing. I used microsoft authenticator for that tenant. Mistakenly I have deleted that app in my mobile and now i am not able to login azure portal. When i try, it is going for 2 step verification. Even i am not able to delete this tenant. me to resolve this issue.

Answer 1

@Nandhini Velu
Thank you for your post!

Since you accidentally deleted the MS Authenticator app, can you re-install it on your phone and go to - https://mysignins.microsoft.com/security-info, re-add your account to the mobile app again.

For more info - https://social.technet.microsoft.com/Forums/en-US/bcb16ce7-bb2c-4a6b-9b54-92511190d748/how-to-get-new-qr-code?forum=MicrosoftAuthenticatorApp

If re-adding your account to the app doesn't work, did you enable the Back up and recover account credentials using the Microsoft Authenticator app feature?

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

----------

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.