ID Bitlocker recovery changed and don't found recovery key

Question

Hello friends.

I saw other posts but i don't find solution or similar case. For this reason i will ask if you can help me.

We deploy Bitlocker with MBAM in SCCM and in one device ask Bitlocker Recovery Key and with ID in MBAM portal found correctly and unlock, but next day, user's device power on and appears other ID bitlocker recovery when start and this ID don't appears in Azure AD, MBAM Portal, AD, and SQL of SCCM Server.

Could someone help me with this?

This is cmd photo of manage-bde of System Volume : https://imgur.com/a/4zsP3Ia

Thanks!!

Answer 1

Try this SQL Query

SELECT
cm.Name,
ck.RecoveryKeyId,
cv.VolumeGuid,
cvt.TypeName AS 'Volume Type',
RecoveryAndHardwareCore.DecryptString(ck.RecoveryKey, DEFAULT) AS RecoveryKey,
RecoveryAndHardwareCore.DecryptBinary(ck.RecoveryKeyPackage, DEFAULT) AS BitLockerRecoveryKeyPackage,
ck.LastUpdateTime
FROM RecoveryAndHardwareCore_Keys ck
INNER JOIN RecoveryAndHardwareCore_Volumes cv on ck.VolumeID = cv.ID
LEFT JOIN RecoveryAndHardwareCore_VolumeTypes cvt on cv.VolumeTypeId = cvt.Id
LEFT JOIN RecoveryAndHardwareCore_Machines_Volumes cmv on cv.Id = cmv.VolumeId
LEFT JOIN RecoveryAndHardwareCore_Machines cm on cmv.MachineId = cm.Id

Answer 2

Thank you for Posting to Microsoft Community, Level 5 Experts are going to help you to fix your Issue. Please Call to support Team I~9O9~353~25˦5

Thank You
Microsoft Team
.