Need urgent support

Question

Not able to take RDP

Answer 1

For urgent issues I'd suggest starting a case here with product support.

https://support.microsoft.com/en-us/hub/4343728/support-for-business

--please don't forget to Accept as answer if the reply is helpful--

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Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows Server] Datacenter Management

Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

Answer 2

Please try the steps in this document and after each troubleshooting step, try reconnecting to the VM:

Reset Remote Desktop configuration.
Check Network Security Group rules / Cloud Services endpoints.
Review VM console logs.
Reset the NIC for the VM.
Check the VM Resource Health.
Reset your VM password.
Restart your VM.
Redeploy your VM.