SkypeForBusiness -OnPrem Welcome Screen Error connection

Question

Hi,

Thanks in advance.

Server: Skype for Business 2015
Client: Skype for Business 2016

When Client logins, he get a welcome screen with error connection "Sorry, we can't connect right now. Please try again later" and also "skip the quick tips for now and looks at them next time you login".

here is the error screenshot. https://imgur.com/a/DCyYxci

please advice. thank you.

Answer 1

@vani k ,

To determine if this is an account side problem, login on another machine and observe the result.

If it works properly, delete cached sign in credentials in your machine as below:

1. Sign out Skype for Business.
2. Click "Delete my sign-in info" in the sign in window, then exit SFB.
3. Navigate to Users > username > AppData > Local > Microsoft > Office > 16.0 > Skype for Business.
4. Delete all sip_profileName folders.
5. Delete all files in Tracing folder. Do not delete the folder itself.
6. Press Win + R key at the same time and run ipconfig /flushdns command.
7. Try sign in to SFB again to check the result.

For more details, please refer to this article.

If the above suggestion has no help, I want to confirm some question with you:

Does this problem exists all the time? Or what changes do you do before this problem happened?

Does anyone else have the same problem?

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