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50056: Sorry, we are having a service interruption and we are unable to complete your transaction. Please contact customer support.
50056: Sorry, we are having a service interruption and we are unable to complete your transaction. Please contact customer support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 85%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Piyush Sharma
1
Reputation point
Hi Team
I am unable to schedule the exam AZ 900 and AZ120.
I am using exam discount coupon of my organization (Sopra Steria).
Last month I was successful in scheduling the exam but unfortunately now I am unable to schedule exam using same process, can you please help me on this?
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 17%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E1%3C/text%3E%3C/svg%3E)
彭雅鈴18992 1 Reputation point2021-05-20T08:38:15.293+00:00 I have the same issue.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 13%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWL%3C/text%3E%3C/svg%3E)
Wilson Lam 1 Reputation point2021-05-20T09:08:47.66+00:00 I also want to schedule the exam, but received the below error message. Please kindly help to investigate and fix it asap.
50056: Sorry, we are having a service interruption and we are unable to complete your transaction. Please contact customer support. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 71%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Michał Lecki 1 Reputation point2021-05-20T09:20:39.75+00:00 I also have the same issue. I had a scheduled pl-900 for today and I don't have it in the appointments. I tried to schedule it once again and I'm receiving the same error.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 59%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Arijit Sarkar 1 Reputation point2021-05-20T10:21:10.583+00:00 Same here, not being able to schedule an exam for 23rd May 2021.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 98%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECO%3C/text%3E%3C/svg%3E)
Corin Oliver 1 Reputation point2021-05-20T10:30:01.863+00:00 50056: Sorry, we are having a service interruption and we are unable to complete your transaction. Please contact customer support.
Having the same issue attempting to reschedule.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 65%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
VISHNU KUMAR T R 1 Reputation point2021-05-20T10:54:24.347+00:00 I also have the same issue
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 44%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERV%3C/text%3E%3C/svg%3E)
Ruben Van de Voorde 1 Reputation point2021-05-20T11:23:35.887+00:00 Same here. Tried these steps but did not resolve issue: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam-mcp_crash/50056-sorry-we-are-having-a-service-interruption/66698297-6838-4128-b8b1-ac702a5368c5
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 21%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVD%3C/text%3E%3C/svg%3E)
Vincenzo De Sanctis 1 Reputation point2021-05-20T11:54:41.907+00:00 same to me. AZ-900
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 74%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Rakesh C 1 Reputation point2021-05-20T12:51:28.46+00:00 I am having a 303 scheduled for tomorrow. trying to reschedule and it is throwing this error for last 2 hours. attempted clearing cache, history everything, including validating my profile. no luck yet.
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Rahul Padwal 1 Reputation point2021-05-20T13:21:54.843+00:00 Hi Team
I am unable to schedule the exam AZ-104 I get this Error kindly help to schedule the exam.
50056: Sorry, we are having a service interruption and we are unable to complete your transaction. Please contact customer support. -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 46%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ana Maria Kobori 36 Reputation points Microsoft Employee2021-05-20T13:35:48.12+00:00 Hi Rakesh, I also had to reschedule and an agent from Pearson Vue helped. I chatted with them and they rescheduled my exam: https://home.pearsonvue.com/microsoft/contact
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 92%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Mohammed Furqhan A 71 Reputation points2021-05-20T13:50:17.037+00:00 Hi,
I am facing the same issue, can you please share me the solution ? -
Rakesh C 1 Reputation point
2021-05-20T14:03:12.733+00:00 Thank you Ana. I was about to explore this option. It helped and I could my exam rescheduled.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 81%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rituja 1 Reputation point2021-05-20T14:34:53.377+00:00 I am also having same issue
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 53%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Gulka, Mateusz 1 Reputation point2022-09-14T08:57:36.317+00:00 Yep, same here. I can't schedule an exam.
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5 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 25%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mian Muhammad Bilal 21 Reputation points2021-10-28T06:21:04.227+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 22%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Sushant Patekar 1 Reputation point2021-10-28T10:20:10.573+00:00 same issue for AZ-900 exam enrollment,
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Ana Maria Kobori 36 Reputation points Microsoft Employee
2021-05-20T12:06:57.823+00:00 Same issue here...
I have contacted via chat Pearson Vue: https://home.pearsonvue.com/microsoft/contact and an agent helped. -
Dave Patrick 426.1K Reputation points MVP2021-05-20T12:34:31.51+00:00 Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Pearson VUE Customer service
Pearson VUE contact / chat--please don't forget to Accept as answer if the reply is helpful--
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 34%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rakesh Singh 2 Reputation points2022-09-14T05:36:02.463+00:00 Same issue, tried everything and contacted person VUE and Microsoft, but still unable to schedule an exam.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 77%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJV%3C/text%3E%3C/svg%3E)
Jonas Vanraes 1 Reputation point2022-09-14T08:32:42.417+00:00 Same issue here: 50056: Sorry, we are having a service interruption and we are unable to complete your transaction. Please contact customer support.
Contacted pearson VUE and they said I have to call their support
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
Chidiebere Emmanuel Uhegbu 1 Reputation point2022-09-14T15:45:12.467+00:00 I am sorry it could be some error on the Microsoft website while booking in such case as the issue is on there website as scheduling is done there I would request you to wait for sometime or we have teams over call who can book exam on your behalf also please contact the teams as they will book it for you.
Office hours
9:00–18:00 CET (8:00–17:00 GMT) Monday–Friday; closed on local holidays.Telephone numbers
Language Country Number
English General +44-161-855-7455 (toll)Pearson