Office Documents Preview in OWA issue

Elias Giannakoulias 21 Reputation points
2021-05-26T07:56:50.493+00:00

Office Documents (.docx, .xlsx, .pptp) cannot be Previewed in OWA. Whenever we try to Preview a document we get an error

"v.interamerican.gr/x/_layouts/xlviewerinternal.aspx?ui=en-US&rs=en-US&WOPISrc=https%3A%2F%2Fzeus.interamerican.gr%3A443%2Fowa%2F4023bc02-db52-4e5f-b9dc-81ecb12458a1%2540interamerican.gr%2Fwopi%2Ffiles%2F%40%2Fowaatt%3Fowaatt%3DLVMtMS01LTIxLTYwNjc0NzE0NS0yMDUyMTExMzAyLTY4MjAwMzMzMC01ODI3OLZvFxcbINkIAQEBAAAA&hh=1&mscc=1 might be temporarily down or it may have moved permanently to a new web address."

We have Exchange Server 2016 on premise and we use Office Online Server to preview Office Documents in OWA.

From OOS logs we get some errors like:

"4/22/2021 12:24:06.65 w3wp.exe (0x321C) 0x2520 Office Online WAC Hosting Interaction buqay Medium Wopi,CheckFile,WACSERVER HttpRequestAsyncException [url:UREDACTED_(ijH/hFHhzOn33A8rHbQUT7PhltprHu3u7wpjwOQf7lg=), e:Microsoft.Office.Web.Common.HttpRequestAsyncException: No Response in WebException ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel. at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at Microsoft.Office.Web.Common.HttpRequestAsync.GetResponseCallback(IAsyncResult asyncResult) --- End of inner exception stack trace ---] 6c547db5-f2f8-4b39-9a29-fed71161f6d5
04/22/2021 12:24:06.65 w3wp.exe (0x321C) 0x2520 Office Online WAC Hosting Interaction adhsk Unexpected WOPI CheckFi"

Microsoft Office Online Server
Microsoft Office Online Server
Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
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  1. Emi Zhang-MSFT 22,011 Reputation points Microsoft Vendor
    2021-05-27T07:09:01.517+00:00

    Hi @Elias Giannakoulias ,
    Based on the error message, I suggest you removing the OWA bindings on the SharePoint farm and creating new OWA bindings.
    Try this method and test again, just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.
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