Teams: CallRecords results contain nulls instead of network quality and other values

Question

Hi,

we are trying to peek information about quality of calls made by a user in order to improve our service level.
However we're getting almost emty JSON structures instead of the real values.

Something like this:

            "callerNetwork": {  
              "connectionType": "unknown",  
              "wifiBand": "unknown",  
              "wifiRadioType": "unknown",  
              "@odata.type": "microsoft.graph.callRecords.networkInfo",  
              "ipAddress": null,  
              "subnet": null,  
              "linkSpeed": null,  
              "port": null,  

We are doing this via:

            Console.WriteLine("Reading call sessions segments for call " + callID);  
            var segments = await graphClient.Communications.CallRecords[callID].Sessions  
                .Request()  
                .Expand("segments")  
                .GetAsync();  

The output and the code are attached.

104312-record.log
104198-segments.log
104313-sessions.log
104269-program.txt

Could you please tell us, whether it is a configuration issue or what are we doing wrong here?

Thank you in advance.

Regards
Roman

Answer 1

HI @Roman Smirnov Thanks for reaching out on this issue. Let me check internally and get back to you. Is that article provided by SharonZhao-MSFT useful.