device must be registered, but no policy requiring it

Martyn 1 Reputation point
2021-06-16T08:59:25.177+00:00

I am the global admin and sole user of both the O365 and Azure tenant. I am attempting to invite external guests. The invitation is sent correctly, but when the guest accepts the invitation they are given the following error message You can't get there from here Your sign-in was successful, but your device must be registered with ePanoptes Ltd before you can use this site. As you’re using Chrome, you need to install this extension. You must be on Windows 10 version 1703 and above. Alternatively, you can use Microsoft Edge or Internet Explorer to access this application. If you're not planning to do this now, you may still be able to browse to other ePanoptes Ltd sites. Otherwise, sign out to protect your account. Sign out and sign in with a different account.

Request Id: d6109bde-cf23-450d-8f62-d1b742ba4600 Correlation Id: fa5ed29f-90f1-2000-ea90-513cc6408cfd Timestamp: 2021-06-16T08:09:15.030Z App name: Office 365 SharePoint Online App ID: 00000003-0000-0ff1-ce00-000000000000 IP address: 86.22.102.163 Device identifier: Not available Device platform: Windows 10 Device state: Unregistered

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Vasil Michev 95,341 Reputation points MVP
    2021-06-16T10:24:06.733+00:00

    This looks like Conditional policy taking an effect, have them check with their own IT staff on what the requirements are and whether they can be relaxed.

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  2. Martyn 1 Reputation point
    2021-06-16T10:26:37.52+00:00

    Thanks for the answer, but as I said in the post, the conditional policies do not require registered devices

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