Logic Apps "send Approval Email" Action does not wait for user response

David Phillips (AU) 1 Reputation point
2020-07-09T13:42:57.293+00:00

Hi All,

A simple error I hope. My Logic App has a number of actions to combine SharePoint List data and Salesforce data, and then send a request for approval email to an approver to continue. All prior actions work as expected, however, the "Send Approval Email" action does not wait for a response from the respondent. It immediately returns 'approve' and the Logic App continues.

Unfortunately, I have been staring at this for a couple of hours over a couple of days and need a clue to pursue.

Any assistance greatly appreciated.

Thanks,

David

Azure Logic Apps
Azure Logic Apps
An Azure service that automates the access and use of data across clouds without writing code.
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  1. svijay-MSFT 5,201 Reputation points Microsoft Employee
    2020-07-10T14:46:14.347+00:00

    Hello @DavidPhillipsAU-2386,

    There could be a possibility there are Mail Filtering apps at your org end causing this behavior of auto choosing the response. This is a known issue and is documented here in the below article :

    https://learn.microsoft.com/en-us/connectors/office365/

    The 3rd party mail filters (like G Suite and Mimecast) will auto select the User options in 'Send email with options' action.

    Having said that, this is just a possibility, you could confirm the same by making use of an account outside your org to send the approval email & monitoring the behavior - for instance the outlook.com account ( or any Live account)

    To Send an Approval email from a live account, choose the below action

    11747-2.png

    Connect with your Live account. Send an approval email to another live account. Also try sending an approval email from live account to an org account.

    Monitor the behavior in both cases. Seen instances only the outbound emails are filtered and auto responded.

    In either one of the cases, the behavior is not reproducible, you will have to reach out to your team to whitelist the Logic apps from mail filtering . I believe these ranges mentioned here can be utilized for whitelisting.

  2. David Phillips (AU) 1 Reputation point
    2020-08-11T12:18:36.36+00:00

    If you've found your self here... there seems to have been a recent update to the Send Response Email Action, documented here:

    office365

    https://learn.microsoft.com/en-us/connectors/office365/

    The 3rd party mail filters (like G Suite and Mimecast) will autoselect the User options in 'Send email with options' action. For that reason, please set Show HTML confirmation dialog to Yes in order to avoid this problem related to the functionality.

    This resolves the issue.

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