Unable to complete signin process

Paras Jain 1 Reputation point
2021-07-19T10:30:14.87+00:00

We are unable to complete the multifactor authentication due to cell phone damage. Is there any possible way to log in alternatively?
my Microsoft account login id - admin@pabbly.com.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. AmanpreetSingh-MSFT 56,311 Reputation points
    2021-07-19T13:22:24.003+00:00

    Hi @Paras Jain · Thank you for reaching out.

    If there is another Global Administrator in the tenant, he can disable MFA for your account by using below command: 

    Set-MsolUser -UserPrincipalName user@domain.name -StrongAuthenticationMethods @()

    If you are using conditional access policy to trigger MFA, other Global Admin can exclude your account from the policy.

    If you are the only Global Admin in the tenant, you will need to open a support ticket and provide evidence of your ownership on the tenant to the Data Protection team, who can unblock you.

    -----------------------------------------------------------------------------------------------------------

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

  2. Pabbly Connect 1 Reputation point
    2021-08-13T05:33:40.833+00:00

    Hello Amanpreet,

    Thanks for the reply,

    There is no other Global Administrator in the tenant. So are there any possible ways to disable the MFA?
    As I have lost my device so we are unable to access my account.
    My Microsoft account login id - admin@pabbly.com.( Work Account )
    Is there any possible way to log in alternatively?

    Kindly clear the settings of our account, so that we can register the new device for MFA.

    Thanks
    Regards,
    Paras
    Team Pabbly

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