Lync edge service cannot start

Panda666 241 Reputation points
2021-07-22T06:33:15.047+00:00

Hi Team,

We rebuild a Lync edge server, however the Lync service cannot start successfully, please help.

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Skype for Business
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
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  1. Sharon Zhao-MSFT 25,056 Reputation points Microsoft Vendor
    2021-07-22T07:17:03.577+00:00

    @Panda666 ,

    It’s suggested to check the edge server by the following aspects:

    1. Check if there is any related error message about Lync events under event viewer.
    2. Check if there is any port conflicts, the following image shows the ports used by Edge server:
      116977-image.png
    3. Check if all the certificates have been assigned properly with right Subject Name and SANs.
      116978-image.png
    4. Check the service account on edge service is running normally.

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