Hardware scan date not showing in sccm console for few clients

Sarfraz Aslam 166 Reputation points
2021-08-02T10:33:07.19+00:00

Hi,
We are running SCCM ver. 2103, few of my clients are not showing Hardware Scan date in sccm console. Below are the "Inventroyagent.log" from one client machine. Hardware and Hardware Inventory also showing blank in "Resource Explorer"

119845-tempsnip.jpg

Inventory Agent.log
Inventory: *********************** Start of message processing. *********************** InventoryAgent 8/2/2021 1:30:43 PM 15944 (0x3E48)
Inventory: Message type is InventoryAction InventoryAgent 8/2/2021 1:30:43 PM 15944 (0x3E48)
Inventory: Temp directory = C:\Windows\CCM\Inventory\Temp\ InventoryAgent 8/2/2021 1:30:43 PM 15944 (0x3E48)
Inventory: Clearing old collected files. InventoryAgent 8/2/2021 1:30:43 PM 15944 (0x3E48)
Inventory: Opening store for action {00000000-0000-0000-0000-000000000002} ... InventoryAgent 8/2/2021 1:30:43 PM 15944 (0x3E48)
InventoryVersionNumber for '{00000000-0000-0000-0000-000000000002}' not found. InventoryAgent 8/2/2021 1:30:43 PM 15944 (0x3E48)
CInvState::VerifyInventoryVersionNumber: Couldn't get version number for '{00000000-0000-0000-0000-000000000002}': 80070490 InventoryAgent 8/2/2021 1:30:43 PM 15944 (0x3E48)
Inventory: Delta report without a previous Full report; will do a Full report. InventoryAgent 8/2/2021 1:30:43 PM 15944 (0x3E48)
Inventory: Action=Software, ReportType=Full, MajorVersion=1, MinorVersion=0 InventoryAgent 8/2/2021 1:30:43 PM 15944 (0x3E48)
Inventory: Initialization completed in 0.156 seconds InventoryAgent 8/2/2021 1:30:43 PM 15944 (0x3E48)
Collection: Input context, scan rate in milliseconds = 2 InventoryAgent 8/2/2021 1:30:44 PM 5404 (0x151C)
Collection: Input context, skip file name = skpswi.dat InventoryAgent 8/2/2021 1:30:44 PM 5404 (0x151C)
Collection: Namespace = \.\root\ccm\invagt; Query = SELECT Name, Path, LastWriteDate, Size, CompanyName, ProductName, ProductVersion, ProductLanguage, FileVersion, FileDescription FROM FileSystemFile WHERE Name = '.rar|.exe' AND Path = '\' AND SkipWindirFolders = TRUE AND IsCompressed = FALSE AND IsEncrypted = FALSE; Timeout = 14400 secs. InventoryAgent 8/2/2021 1:30:44 PM 5404 (0x151C)

Regards,
Sarfraz

Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
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Accepted answer
  1. AllenLiu-MSFT 39,131 Reputation points Microsoft Vendor
    2021-08-03T02:13:25.487+00:00

    Hi, @Sarfraz Aslam
    Thank you for posting in Microsoft Q&A forum.

    After review your InventoryAgent.log, the action {00000000-0000-0000-0000-000000000002} is for software inventory, you may do a search for your InventoryAgent.log to see if you can find the action {00000000-0000-0000-0000-000000000001} (hardware inventory)? Or we can manually run Hardware Inventory Cycle and check the InventoryAgent.log.

    And may we know how did you configure the Hardware Inventory in client setting? Did you configure the Default Client Settings or a custom client setting? If we configured a custom client setting, make sure we have deployed the client setting to these issue clients.


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  1. Jason Sandys 31,146 Reputation points Microsoft Employee
    2021-08-02T14:53:26.33+00:00

    See https://www.recastsoftware.com/resources/updated-troubleshoot-configmgr-hardware-inventory-issues/ for a detailed, step-by-step on determining where these systems are having issues.

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