AD users properties are not reflected on Skype for Business client

Jehad Jawad 236

The changes in AD users' properties are not reflected on Skype for Business client
I have used the command Update-CsAddressBook , and got the event 21056 as explained in the article:
https://blog.schertz.name/2010/09/updating-the-lync-2010-address-book/

But still, the users' info is not reflected on Skype for Business client

1 answer

JimmyYang-MSFT 49,191 Reputation points Microsoft Vendor

2021-08-05T03:19:02.84+00:00

Hi @Jehad Jawad

Could you tell me what properties did you change in AD Users?

Before you use the command "Update-CsAddressBook", please try to follow these steps to see if it can be fixed:

1)Log off of the Skype for Business client and delete SIP profile from:

%userprofile%\appdata\Local\Microsoft\Office\16.0\Lync

2)Execute the following command in the command prompt to add the registry that forces the Skype for Business client to immediately download the address book:

reg add HKLM\Software\Policies\Microsoft\Office\16.0\Lync /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f

3)Run Skype for Business client.

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Jehad Jawad 236 Reputation points

2021-08-09T07:40:03.067+00:00

What we have noticed is that when a filed has a value (and it is reflected on the Skype client address book) when we make the field empty, the Skype address book keeps showing the old value
When we add a newer value to that field, the value is reflected on the Skype address book

What we really need is to totally remove the value of that field and keep it empty. But as I said above, when we keep the value empty (on AD), it shows the old value (on the client address book)

What we are mainly interested in is the value of Job Title

Appreciate your help

Jehad Jawad 236 Reputation points

2021-08-10T07:13:31.85+00:00

What we have noticed is the following:

When we add a Job Title filed for a user on AD, it is reflected on the Skype client

When we make the Job Title filed as empty, the Skype client keeps showing the old value of the Job Title and doesn’t clear it

After that, when we change the Job Title filed of the same user from empty to any other value, it shows the new value

Acutely my client wants the Job Title filed field and other fields empty but this behavior (changing a filed to empty is not reflected on the client) is not what they want

I heard verbally from someone that this behavior was there since Lync 2010 and hasn’t been changed yet

Could you please provide a solution or confirm this behavior is not changeable?

JimmyYang-MSFT 49,191 Reputation points Microsoft Vendor

2021-08-11T09:55:38.503+00:00

Hi @Jehad Jawad

Thanks for your update! I will try the steps you provided and check if we can reproduce it in our environment. I will feedback the result for you later.

Jehad Jawad 236 Reputation points

2021-08-11T13:08:52.827+00:00

Thank you for your dedication
I am waiting for an answer

JimmyYang-MSFT 49,191 Reputation points Microsoft Vendor

2021-08-13T10:12:55.83+00:00

@Jehad Jawad

I did a test in our environment and here is our steps：

1）Select User A and add the job title in Active Directory

2）Client will show the job title in a few minutes

3）Delete User A‘s job title and wait for hours

4）Cannot see the job title now in Skype for Business client

So we think we can change the job title to empty with no issue. To exclude the client issue, could you try to clean your client cache file and restart it?

JimmyYang-MSFT 49,191 Reputation points Microsoft Vendor

2021-08-20T09:13:11.54+00:00

@Jehad Jawad

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post bac
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