Help with recent computer issues

Question

LJ
LJP92Created on August 19, 2021
Help with recent computer issues
Hello,

I am hoping someone can help me solve our computer issues we are having, we have over 800+ domain windows 10 machines and in the last two months have been plagued with blue screens, and the black screen with white dots. It started a couple of months ago, and i have tried all sorts to eliminate the issue but after a few weeks again the computers all start to fail. I have now disabled all windows updates and driver updates but am allowing windows defender to update. We are running on Windows 10 21H1. I have attached a memory dump from one of the failed machines, what happens is the computer will be working fine for a couple of weeks then when a user goes to boot it up it will just either blue screen or some will get to a black screen with the constant circle of white dots. Some even manage to login but once on the desktop file explorer is hanging and nothing is useable.

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Thanks
Lewis

Answer 1

Please run the V2 log collector > post a share link into this thread

If there are any problems > post error messages or codes and post images

Then run the DM log collector > post a share link into this thread

https://www.windowsq.com/resources/v2-log-collector.8/
https://www.windowsq.com/resources/dm-log-collector.9/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

Post images of startup and recovery and virtual memory (page file) settings.

Consider upgrading the BIOS: L01 v02.75 > 2.78
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-elitedesk-800-g1-ultra-slim-pc/5387483/model/5387490/swItemId/vc-251941-1?sku=C8N28AV

Open administrative Powershell and copy and paste:

[Cmdletbinding()] 
Param( 
    [string]$Computername = "localhost" 
) 
cls 
$PysicalMemory = Get-WmiObject -class "win32_physicalmemory" -namespace "root\CIMV2" -ComputerName $Computername 

Write-Host "Memore Modules:" -ForegroundColor Green 
$PysicalMemory | Format-Table Tag,BankLabel,@{n="Capacity(GB)";e={$_.Capacity/1GB}},Manufacturer,PartNumber,Speed -AutoSize 

Write-Host "Total Memory:" -ForegroundColor Green 
Write-Host "$((($PysicalMemory).Capacity | Measure-Object -Sum).Sum/1GB)GB" 

$TotalSlots = ((Get-WmiObject -Class "win32_PhysicalMemoryArray" -namespace "root\CIMV2" -ComputerName $Computername).MemoryDevices | Measure-Object -Sum).Sum 
Write-Host "`nTotal Memory Slots:" -ForegroundColor Green 
Write-Host $TotalSlots 

$UsedSlots = (($PysicalMemory) | Measure-Object).Count  
Write-Host "`nUsed Memory Slots:" -ForegroundColor Green 
Write-Host $UsedSlots 

If($UsedSlots -eq $TotalSlots) 
{ 
    Write-Host "All memory slots are filled up, none is empty!" -ForegroundColor Yellow 
} 

When this had completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all

right click on the top bar again > left click on edit then copy > paste into the thread

After posting the log collector results and images: (one of the commands will turn off automatic restart. this can be modified)

1) Open administrative command prompt (ACP) and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) wmic Computersystem where name="%computername%" set AutomaticManagedPagefile=True
12) wmic Computersystem where name="%computername%" get AutomaticManagedPagefile
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all

right click on the top bar again > left click on edit then copy > paste into the thread

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Answer 2

It's typically best to have one computer per thread.

However there are a very large number of computers.

How was the memory dump obtained?

How many of the 800 machines are bootable / not bootable?

See if you can run V2 and DM on one of the computers that had had BSOD.

And see if you can send a memory dump from the same computer.

The computer appeared to have two RAM modules (4 GB each).
Do the computers have any free DIMMs?
Do you have any free matching RAM modules?
Or any larger matched pairs of RAM modules?

Find a flash drive that you can format (> or = 8 GB).
Create a bootable Windows 10 iso
https://www.microsoft.com/en-us/software-download/windows10
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html

.
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.
.

Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post: Vote = a helpful post
.
.
.
.
.

Answer 3

Hello Lewis,

Blue Screen errors (also sometimes called black screen errors or STOP code errors) can occur if a serious problem causes Windows to shut down or restart unexpectedly. You might see a message that says, "Windows has been shut down to prevent damage to your computer."

These errors can be caused by both hardware and software issues. If you added new hardware to your PC before the Blue Screen error, shut down your PC, remove the hardware, and try restarting. If you're having trouble restarting, you can start your PC in safe mode.

To start your PC in safe mode do click the below link and follow up the steps.

https://support.microsoft.com/en-us/windows/windows-startup-settings-including-safe-mode-7f31dcea-6427-0ba0-ec1b-729a56321cd3

Hope this answers all your queries, if not please do repost back.
If an Answer is helpful, please click "Accept Answer" and upvote it : )

Regards,

Jainth