Error sending emails via outlook

Nick Smith 21 Reputation points
2021-09-03T15:59:16.627+00:00

I can send emails using the browser version of outlook but I can't if using the outlook application i.e the one available with the office products. For info, I use Kaspersky as an anti virus. I get the following error message when I try to send an email which doesn't mean much to the layman:

Error is [0x80004005-0x00000b22-0x00000501].

Exchange response headers:
request-id: b7f5b9a3-cdb9-3d2a-0473-0978865ecd74
X-ServerApplication: Exchange/15.20.4478.022
X-FEServer: LO4P265CA0048
X-BEServer: CWXP123MB6052
X-CalculatedBETarget: CWXP123MB6052.GBRP123.PROD.OUTLOOK.COM
X-RequestId: {5012128C-FBBF-413A-958E-552EEF4FC028}:54
X-ClientInfo: {15E2B16C-12E5-4A68-B0AD-457F46854BCA}:114160042
X-ElapsedTime: 1349
X-BackEndHttpStatus: 200
X-ResponseCode: 0
X-DiagInfo: CWXP123MB6052
X-RequestType: Execute

ROPs Summary:

0: ropSetProps (10) Processed(1) Completed(0)
    ROP result: 0
    Response codes: 0
1: ropSetProps (10) Processed(1) Completed(0)
    ROP result: 0
    Response codes: 0
2: ropFlushRecipients (14) Processed(1) Completed(0)
    ROP result: 0
    Response codes: 0
3: ropSetProps (10) Processed(1) Completed(0)
    ROP result: 0
    Response codes: 0
4: ropTransportSend (74) Processed(1) Completed(0)
    ROP result: 0
    Response codes: 2850

Response Exceptions:

ROP Index: 4
ROP Associated: ropTransportSend (74)
Microsoft.Exchange.Data.Storage.OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is Suspend, ShowTierUpgrade.
at Microsoft.Exchange.Data.Storage.WasclHelper.PerformAntiSpamCheck(IStoreSession session, ICoreItem coreItem, Func1 activityScopeGetter) at Microsoft.Exchange.Data.Storage.Adapters.ObjectEventHandlers.WasclEventsHandler.Handle(BeforeItemSendEvent beforeItemSendEvent) at Microsoft.Exchange.Data.StoreObjects.PropertyBagContext.ExecuteCallback(Action operation) at Microsoft.Exchange.Data.EventHandler.EventDispatcher.Dispatch[TEvent](TEvent currentEvent) at Microsoft.Exchange.Data.Storage.CoreItem.PreprocessItem() at Microsoft.Exchange.Data.Storage.CoreItem.TransportSend(PropertyDefinition[]& properties, Object[]& values) at Microsoft.Exchange.Data.StoreObjects.CoreItemMetricLogger.TransportSend(PropertyDefinition[]& properties, Object[]& values) at Microsoft.Exchange.RpcClientAccess.Handler.Message.TransportSend() at Microsoft.Exchange.RpcClientAccess.Handler.RopHandler.<>c__DisplayClass156_0.<TransportSend>b__0() at Microsoft.Exchange.RpcClientAccess.Handler.ExceptionTranslator.TryExecuteCatchAndTranslateExceptions[TResult](Func1 protectedCode, Func`2 errorCodeExtractor, Boolean noThrow, TResult& result, Exception& exception, ErrorCode& errorCode)

Transport-Send failed: failure enum(25), HResult(0x00000000), EC(2850).
Transport-Send failed: failure enum(22), HResult(0x00000000), EC(2850).
Submit-Message failed: message id(1), failure enum(13), HResult(0x80004005), EC(2850).

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Yuki Sun-MSFT 40,856 Reputation points
    2021-09-06T03:30:01.123+00:00

    Hi @Nick Smith ,

    Microsoft.Exchange.Data.Storage.OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is Suspend, ShowTierUpgrade. at Microsoft.Exchange.Data.Storage.WasclHelper.PerformAntiSpamCheck(IStoreSession session, ICoreItem coreItem, Func`1 activityScopeGetter)

    According to this part of the error message you shared above, seems like the issue is related to some kind of outbound antispam checking activities. Considering that as you mentioned, there's indeed an anti-virus software running in your machine, also based on my personal experience, issues like this could be caused third-party applications, so in order to help narrow down the issue, it's suggested to try temporarily disabling Kaspersky and see if the messages can be sent out.

    In case the above doesn't work, please try creating a new Outlook profile for your email account and check how it goes. See Overview of Outlook e-mail profile for information on creating new Outlook profiles.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  1. Franjo Krešic 1 Reputation point
    2021-09-14T15:36:41.84+00:00

    Error is [0x80004005-0x00000b22-0x00000501].

    And cant send any e-mails

  2. Max Fury 151 Reputation points
    2021-09-23T04:29:02.32+00:00

    Hi,
    Mostly there is a communication problem between Outlook and your outgoing mail server. This problem is causing the email to get stuck in the outbox because Outlook cannot connect to your email server to send it. So check with your email address provider and also check if your email server settings are up to date or not.

    Above mentioned solution is general but this [0x80004005-0x00000b22-0x00000501] error I never faced. I hope this manual method will help you.

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