Unable to import into Dynamics from Excel, status remains Sent

Marten 1 Reputation point
2021-09-08T12:44:39.777+00:00

Hi,

I want to import records into Dynamics, like I have done many times before. But currently it's no longer possible, the import status is Sent, doesn't change to another status and the number of all completed and failed records is shown as 0. Regardless the entity (for example Contacts), I can export to Excel, but importing a file (even that same unchanged file gives the same result: Import status = Sent.

I may have changed something unintended, but I have no idea how to fix this issue. I made a copy to my Sandbox environment to try a few things, but the same happens no matter what I do.

I hope you can support me to find a solution for this issue.

Regards,
Marten

Excel Management
Excel Management
Excel: A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.Management: The act or process of organizing, handling, directing or controlling something.
1,643 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Leon Laude 85,666 Reputation points
    2021-09-08T13:06:15.607+00:00

    Hi @Marten ,

    They're also actively answering in the dedicated Dynamics forum over here:
    https://community.dynamics.com/f

    If you have any further questions more related to Dynamics, feel free to ask in the above mentioned forum :-)

    ----------

    If the reply was helpful please don't forget to upvote and/or accept as answer, thank you!

    Best regards,
    Leon

    0 comments
  2. Viki Ji_MSFT 4,421 Reputation points
    2021-09-09T02:39:01.377+00:00

    Hi @Marten ,
    Welcome to Q&A forum!
    You issue seems to be more related to Dynamics, but we are more focused on general issues about Excel client, and the issues about Dynamics are not supported in Q&A fourm currently.
    I would suggest you refer to LeonLaude's suggestion to post a new question on the supported Dynamics forum for more professional support.
    Thanks for your understanding!

    Besides, personally, I found this official article: Import contacts, please check if it helps.
    Hope your issue could be resolved as soon as possible.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.