Media Composition not working on HP laptops

Abhishek 96 Reputation points
2021-09-13T04:29:16.907+00:00

I have been trying to run a simple media composition code just to draw some shapes,
this app runs fine on all the devices I tested but there is one laptop from hp which makes it crash and what I am doing is simply generate a media stream source from Media Composition and it stuck and crash from there.
I tried searching all over but couldn't find a thing like this
I also tried debugging but the debugger also stopped coming to the location so I can not debug it too.
I really don't understand what is happening there, can anybody help

the hp laptop on which I first encountered the problem is HP Pavilion, but then I tested on 2 other hp laptops that I have but it happened on every device all the devices I have are of the same configuration
i5 11gen, 16GB ram, 512GB SSD, Iris Xe Graphics

Universal Windows Platform (UWP)
C#
C#
An object-oriented and type-safe programming language that has its roots in the C family of languages and includes support for component-oriented programming.
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  1. Abhishek sharma 136 Reputation points
    2021-09-15T12:03:43.967+00:00

    Hi RoyLi,
    Thank you for your reply.
    As I checked, app does not give any error message printed in output windows and does not crash either
    app stopped working like ANR. Going forward, I started to strip down the code to find the issue and in that process I found that, in Process Frame function if I use session.Clear(Colors.Transparent); the app stops (hangs) and after removing this line it works fine.

    We have created the screen recording video for you. Please check the attached video in issue section.
    https://github.com/AbhishekSharma-SEG/TestApp/issues/1

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  2. Abhishek sharma 136 Reputation points
    2021-09-27T05:03:17.213+00:00

    Hi,
    Last Friday, Microsoft pushed an update named Intel - display, and this update came only on HP laptops (Problematic Ones) , after installing that update all the issues are gone for now,
    Can you please confirm that the update is to fix these problems from Microsoft.
    Thank you!

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