Hello Raminsa,
It seems that for some reason the computer where you are creating the user can't contact a GC.
you can check the list of GCs available with the command> dsquery server -domain DomainName | dsget server -isgc -dnsname
then you can ping them to check connectivity and telnet (gchostname:3268 or use PortQry (https://www.microsoft.com/en-us/download/details.aspx?id=17148) to test the connectivity on port 3268 (Global catalog communication) for that machines.
hope this helps in your case,
Best regards,