Windows Auto-pilot Hybrid Azure Ad join stuck at "Please wait while we're setting up device for you"

Question

Hi All,

We are testing windows auto-pilot Hybrid Azure AD join for provisioning new devices using Org's network.

Steps we have followed:

1. Set up users in AD and assign MS licenses (which has intune and azure ad premium)
2. Add in groups 
3. Uploaded auto-pilot device and assigned deployment profile to the device.
5. Domain join configuration profile has been created .
6. Installed Intune connector on server  connected server to domian.

7. Delegate OU access to computer object server where Intune connector has been installed.
8. ESP page was hidden as well

When we logged into the device, it got stuck at "Please wait screen".

By reading few blogs took below steps to resolve

1. Unassign user from the device
2. Re-uploaded autopilot device in Intune Portal
3. In the domain configuration profile, added all devices under assignments inplace of group

Nothing works.

Please advise.

Answer 1

@Swati Arora Thanks for posting in our Q&A.

For this issue, I have done a lot of research. The following link describes the process of Windows Autopilot Hybrid Azure AD Join.
https://oofhours.com/2020/07/19/troubleshooting-windows-autopilot-hybrid-azure-ad-join/
Note: Non-Microsoft link, just for the reference.

In the "Please wait while we're setting up device for you" page, it seems that Step #3,#4,#5 will complete in this page. To find which causes this stuck situation, it is needed to check background logs. With Q&A limitation, it is better to create an online support ticket to handle this issue more effectively. It is free. Here is the online support link and hope it helpful.
https://learn.microsoft.com/en-us/mem/get-support

Thanks for understanding.

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Answer 2

if the user is not added to the Autopilot group, then it would stuck at that screen