Backlogged inbox followup question

Joe Heaton 41 Reputation points
2021-09-23T23:20:21.793+00:00

So, if I look at my ConfigMgrprereq.log file, it tells me that there are 4 unprocessed files in the SMS_Scheduler inbox.

From this, I learn that I need to look at the schedule.log file, to see what's going on. In this file, I see two files that the log says are having issues with, over and over. Here's the error line:

Cannot open file \Severname\SMS_YEP\inboxes\schedule.box\tosend\0003B837.Irp. Cause is 2
An error occurred when creating the routing instruction.

There's also a line for another .lrp file, with a different name.

When I go look at that folder location, there are no files in that folder. So, is that the problem? If so, how do I resolve the issue?

Microsoft Configuration Manager
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Accepted answer
  1. AllenLiu-MSFT 40,316 Reputation points Microsoft Vendor
    2021-09-30T01:43:25.137+00:00

    Hi, @Joe Heaton

    Both Retry and Ignore prerequisite warnings can be chosen, I suggest to choose Ignore prerequisite warnings, if the update install stops because of a warning, you can then choose Ignore prerequisite warnings. This action allows the installation of the update to continue after a few minutes, and uses the option to ignore prerequisite warnings.

    For the details:
    https://learn.microsoft.com/en-us/mem/configmgr/core/servers/manage/post-in-console-updates#retry-installation-for-the-hierarchy

    1 person found this answer helpful.

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  1. AllenLiu-MSFT 40,316 Reputation points Microsoft Vendor
    2021-09-24T08:00:16.95+00:00

    Hi, @Joe Heaton
    Thank you for posting in Microsoft Q&A forum.

    When you run pre-check, did you get an error or warning about backlogged inboxes?
    Can you show more details in Configmgrprereq.log and schedule.log?
    You can paste some snippets of the log.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Joe Heaton 41 Reputation points
    2021-09-24T14:36:21.933+00:00

    It's a warning. Not error. Just seeing if I can resolve it.

    Schedule.log:

    Cannot open file \Servername\SMS_YEP\inboxes\schedule.box\tosend\00038639.Imq. Cause is 2 SMS_SCHEDULER 9/24/2021 6:56:40 AM 11632 (0x2D70)
    The CRoutingInst::MakeInstructionFile function failed with SMS error 2. SMS_SCHEDULER 9/24/2021 6:56:40 AM 11632 (0x2D70)
    An error occurred when creating the routing instruction. SMS_SCHEDULER 9/24/2021 6:56:40 AM 11632 (0x2D70)
    Skip child send request 24XSYDFG, (parent request ID = 24XMRDFG) SMS_SCHEDULER 9/24/2021 6:56:40 AM 11632 (0x2D70)
    Cannot open file \Servername\SMS_YEP\inboxes\schedule.box\tosend\0003B837.Irp. Cause is 2 SMS_SCHEDULER 9/24/2021 6:56:40 AM 11632 (0x2D70)
    The CRoutingInst::MakeInstructionFile function failed with SMS error 2. SMS_SCHEDULER 9/24/2021 6:56:40 AM 11632 (0x2D70)
    An error occurred when creating the routing instruction. SMS_SCHEDULER 9/24/2021 6:56:40 AM 11632 (0x2D70)
    Skip child send request 257KDDFG, (parent request ID = 257IBDFG) SMS_SCHEDULER 9/24/2021 6:56:40 AM 11632 (0x2D70)

    ConfigMgrprereq.log:

    INFO: Prerequisite rule 'Backlogged inboxes' will run for easysetup upgrade. $$<Configuration Manager Prereq><09-23-2021 14:21:51.086+420><thread=10516 (0x2914)>
    INFO: There are 4 unprocessed files in inbox SMS_SCHEDULER. $$<Configuration Manager Prereq><09-23-2021 14:21:51.089+420><thread=10516 (0x2914)>
    Servername; Backlogged inboxes; Warning; To ensure that data is not lost during the upgrade process, critical inboxes should be performing as expected and have no backlogged files waiting to be processed. If this test does not pass, this could indicate that a component has stopped, has stopped processing data, or is unable to keep up with incoming traffic. $$<Configuration Manager Prereq><09-23-2021 14:21:51.090+420><thread=10516 (0x2914)>

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  3. AllenLiu-MSFT 40,316 Reputation points Microsoft Vendor
    2021-09-27T08:13:32.8+00:00

    Hi, @Joe Heaton

    Thanks for the feedback.

    Error 2 = file not found, is there any possible that someone deleted the files? If so, the problem may not be solved.
    Here is a similar thread for your reference:
    https://social.technet.microsoft.com/Forums/systemcenter/en-US/c452b7e1-fdb5-4b97-9da2-e2cf12dbb773/schedulelog-error-in-central-site?forum=configmgrgeneral

    You may try to ignore this warning and do the upgrade.

  4. Joe Heaton 41 Reputation points
    2021-09-29T15:25:25.747+00:00

    This is what's showing now, if I right-click on the upgrade

    136268-image.png

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