Blue Screen - Stopcode DPC_WATCHDOG_VIOLATION

Melanie Springer 1 Reputation point
2021-09-24T12:10:23.727+00:00

I've been experiencing this crash every few days for a few weeks. I have tried various solutions in other forums, but have not had any success. Any help would be appreciated.

Generally, it's occurred when I've been watching a video and/or playing a game.

Here is the information from the Reliablity Monitor report on the crash:

Problem Event Name: BlueScreen
Code: 133
Parameter 1: 1
Parameter 2: 1e00
Parameter 3: fffff80419cfa320
Parameter 4: 0
OS version: 10_0_19041
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: 0x133_ISR_rt640x64!MPMessageIsr_RSS_4_CPUs

As for the memory dump, here it is - https://www.dropbox.com/s/a4tiuz00di8xlrp/MEMORY.DMP?dl=0

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Limitless Technology 39,351 Reputation points
    2021-09-24T18:08:45.793+00:00

    Hello @Melanie Springer

    The error 0x133 is always related to a faulty driver or a driver integration with the system that enters in conflict: https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/bug-check-0x133-dpc-watchdog-violation

    Since this happens during usage of GPU resources I would suggest to update the firmware and drivers to the latest versions for your GPU. Additionally I would consider a BIOS update.
    If you are not familiar with this operations, I would recommend post a question on the Forums of the GPU or Motherboard manufacturers for their community experts to provide a better explanation of the process.

    Last recommendation, would be make a clean boot, disabling 3rd party services from StartUp as sometimes additional "Performance" or "Gamer profile settings" may cause the error, even when your hardware and drivers are ok. Sometimes that software can push too much the limits and the system crashes.

    How to perform a clean boot:
    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
    (*If after clean boot the issue disappears, then enable back the services one by one to detect which one was causing the issue)

    Hope this helps to narrow it down,

    ---------------

    --If the reply is helpful, please Upvote and Accept as answer--

    1 person found this answer helpful.
  2. Docs 15,141 Reputation points
    2021-09-24T23:23:21.977+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:

    https://www.windowsq.com/t/bsod-posting-instructions.17/
    https://www.windowsq.com/resources/v2-log-collector.8/
    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

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    1 person found this answer helpful.
  3. Docs 15,141 Reputation points
    2021-09-25T22:06:57.223+00:00

    Log onto each Windows Questions and/or Ten Forums then download and run the software > post a share link into this thread

    1 person found this answer helpful.
  4. Docs 15,141 Reputation points
    2021-09-26T01:52:45.037+00:00

    Please perform the following steps:

    1) The BIOS: Version/Date LENOVO O4NKT16A, 9/3/2020

    Upgrade the BIOS: 16A > 19A
    https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds544035-bios-for-windows-10-64-bit-legion-r5-28imb05-desktop-legion-t5-28imb05-desktop

    2) Find replacement drivers on the Lenovo or component manufacturer websites for:
    dptf_cpu
    rt640x64
    nvlddmkm

    3) Download replacement drivers to the desktop

    4) Disconnect from the internet

    5) Uninstall and reinstall the above drivers

    6) Reconnect to the internet and perform Windows / driver updates

    7) Run the Intel driver update software:
    https://www.intel.com/content/www/us/en/download-center/home.html

    dptf_cpu dptf_cpu c:\windows\system32\driverstore\filerepository\dptf_cpu.inf_amd64_82b77f8c4618e2d0\dptf_cpu.sys

    esif_lf esif_lf c:\windows\system32\driverstore\filerepository\dptf_cpu.inf_amd64_82b77f8c4618e2d0\esif_lf.sys

    Intel(R) Dynamic Tuning service esifsvc Running Auto Own Process "c:\windows\system32\driverstore\filerepository\dptf_cpu.inf_amd64_82b77f8c4618e2d0\esif_uf.exe"

    Name [00000002] Realtek PCIe GbE Family Controller
    Adapter Type Ethernet 802.3
    Product Type Realtek PCIe GbE Family Controller
    PNP Device ID PCI\VEN_10EC&DEV_8168&SUBSYS_371717AA&REV_15\01000000684CE00000
    Driver C:\WINDOWS\SYSTEM32\DRIVERS\RT640X64.SYS (10.45.928.2020, 1.12 MB (1,171,552 bytes), 10/27/2020 8:53 PM)

    rt640x64 Realtek RT640 NT Driver c:\windows\system32\drivers\rt640x64.sys

    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVLEI.INF_AMD64_B7A071E4D598F35C\NVLDDMKM.SYS (30.0.14.7212, 35.72 MB (37,458,552 bytes), 9/23/2021 9:20 AM)

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  5. Docs 15,141 Reputation points
    2021-09-26T09:08:39.08+00:00

    1) Perform all of these steps using the Lenovo website.

    2) Enter the product or serial number to make sure that you download the best drivers.

    3) Download and install:

    (replace all of these existing drivers by reinstalling them)

    https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds544023-realtek-lan-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop

    https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds544021-realtek-wifi-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop

    https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds550299-nvidia-graphic-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop

    https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds544011-intel-chipset-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop

    https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds544032-intel-dptf-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop

    https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/ds544009-intel-me-driver-for-windows-10-64-bit-version-1909-legion-t5-28imb05-desktop

    4) After replacing the above drivers:

    a) run the Lenovo automatic driver update:
    https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/legion-series/legion-t5-28imb05/downloads/automatic-driver-update

    b) perform Windows updates with any drivers

    c) download and install Intel driver and support assistant:
    https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

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