Hi,
Have you checked if the smart card service is running when the UI box did not prompted with Smart Card?
To check if Smart Card service is running
Press CTRL+ALT+DEL, and then click Start Task Manager.
In the Windows Task Manager dialog box, click the Services tab.
Click the Name column to sort the list alphabetically, and then type s.
In the Name column, look for SCardSvr, and then look under the Status column to see if the service is running or stopped.
To restart Smart Card service
Run as administrator at the command prompt.
If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
At the command prompt, type net stop SCardSvr.
At the command prompt, type net start SCardSvr.
Please also check if the smart reader is working well:
Navigate to Computer.
Right-click Computer, and then click Properties.
Under Tasks, click Device Manager.
In Device Manager, expand Smart card readers, select the name of the smart card reader you want to check, and then click Properties.
Note:If the smart card reader is not listed in Device Manager, in the Action menu, click Scan for hardware changes.
Thanks,
Jenny