One users can't edit an excel file on Point 2013 whereas the whole team can

Makgwale Moraswi 1 Reputation point
2020-08-03T13:28:01.86+00:00

One users can't edit an excel file on SharePoint 2013 whereas the whole team can. When he clicks edit document is says " filename.xlsx is not checked out", when he checks it out before opening it then says " Server not responding, please contact your administrator". The user has contribute rights to the library and can open and edit anything in the library besides an excel file. What could be the issue? I've tried clearing MS Office cache and nothing works.

SharePoint Server
SharePoint Server
A family of Microsoft on-premises document management and storage systems.
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SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
2,818 questions

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  1. Echo Du_MSFT 17,116 Reputation points
    2020-08-04T08:46:49.727+00:00

    There may be the following reasons:

    1.Microsoft Office Excel used by the user is not compatible with the excel file format.
    New versions can read files created by older version, but older versions can't read newer files. When sharing files in SharePoint server, be sure your users have compatible versions of MS Office.

    2.Microsoft Office account doesn't match SharePoint account.
    If you’re using different accounts for SharePoint and MS Office, that might be why SharePoint doesn’t open Excel files.

    3.The excel file is not trusted by MS Office
    In Excel, select Options >> select Trust Center in the left-hand bar, and then click “Trust Center Settings..” Button >> click Protected View on the left of the Trust Center window >> deselect all the Enable Protected View settings, and press the OK button

    4.If above steps do not work, try to delete the excel file and upload it again.

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  2. Echo Du_MSFT 17,116 Reputation points
    2020-08-19T09:32:25.723+00:00

    You could try the following two methods:

    1.Please close all currently running Office applications and files. Go to Control Panel to check whether two different MS Office versions are installed. If there are two versions of MS Office, I suggest you to remove the older version, and then repair the newer version.

    2.Open “services.msc” as admin >> Find and double-click Network List Service >> Right-click the service, and then click Start/Restart.

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    @Makgwale Moraswi

    You can directly click “Comment” option under ”My Answered“ to put forward your opinions and thoughts about solution that I propose.

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