Microsoft authenticator 6 digit code

chris mitchell 36 Reputation points
2021-10-05T00:17:50.41+00:00

Is there any way to get the authenticator app to produce 6 digit codes? The financial app that I have it connected to doesn’t accept 8 digit codes and I have to put in my authenticator code to change my 2fa preferences. Has anyone found a solution to this?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. clark w griswold jr 11 Reputation points
    2022-11-17T18:26:33.967+00:00

    Did anyone ever get the answer of how to change the code to a 6 digit code~? This is one of the most frustrating things I've ever dealt with. (not really, but today, it sure seems like it~!!)

    2 people found this answer helpful.
  2. chris mitchell 36 Reputation points
    2021-10-05T12:31:26.927+00:00

    I have turned off passwordless sign in off and I am still getting the 8 digit codes.

    1 person found this answer helpful.
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  3. Kim Family 6 Reputation points
    2022-04-08T20:54:55.337+00:00

    Same. I changed it to passwordless and that didn't fix it. Still get 8 digits. I saw somewhere that someone said to go to settings/passwords on an iphone if they have an iphone and find the website in question and you'll see your login name and that will some how show a 6 digit. That's incorrect as well and didn't work for me as I don't even see the account or website in question in the entire list to begin with.

    1 person found this answer helpful.
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  4. Tasadduq Burney 8,361 Reputation points MVP
    2021-10-05T07:51:45.547+00:00

    Hello @chris mitchell !

    Hope you are having a great day!

    Thank you for asking a Question! We are Glad to Assist you!.

    I believe you are seeing the 8-digit code on your Authenticator App because the Passwordless signing is enabled for your Microsoft account (personal Microsoft account).
    You can identify the same by looking for a key symbol listed on the top of your account in the Authenticator App profile.

    I would suggest you to take a look at the steps mentioned here and see if this helps:

    Let me know if the above solution resolved your issue!

    Regards,
    Tasadduq Burney

    __

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