Windows 11 Autopilot-Setup: Registration is not working, any ideas?

Trinkel, Pascal 26

Hi guys,

I am trying to run my Autopilot-Config over a new Windows 11 Device. The Problem is described in the picture below.
The Registration for my Work- and School-Account ist not possible. It says to repeat the progress.

Can you help me?

Reza-Ameri 16,826 Reputation points

2021-10-05T16:21:29+00:00

Check with your IT administrator and make sure they add your username (which you are using for the enrollment) correctly.
Trinkel, Pascal 26 Reputation points

2021-10-06T06:03:55.047+00:00

Hey @Reza-Ameri , thank you for your answer.

Luckily I am the global Azure-Administrator. My user is correclty and has all licences.
Reza-Ameri 16,826 Reputation points

2021-10-06T16:55:47.97+00:00

Are you using any VPN or Proxy to connect the client?
Trinkel, Pascal 26 Reputation points

2021-10-07T04:50:00.777+00:00

No I don't.

My configuration has worked before on Windows 10.

To narrow down the problem: My first guess is MFA-Setting of the user when logging in. Maybe there is a problem. Another point is maybe some settings in Azure Active-Directory Connector Tool.

Thanks!
Tee 6 Reputation points

2022-01-17T19:11:41.723+00:00

Which version of Win11 are you trying to enrol?

You can't enrol Win11 Home into Intune!

15 answers

Lu Dai-MSFT 28,336 Reputation points

2021-10-06T02:03:55.117+00:00
@TrinkelPascal-4155 Thanks for posting in our Q&A. From your description, I know that you want to do autopilot enrollment. If there is anything misunderstanding, please correct me.

To clarify this issue, did you have an intune admin account? If yes, please check the following information:

Make sure that enable the automatic enrollment

The user has intune and Azure AD Premium licenses.

The windows 11 device is added to intune.

The autopilot deployment profile has been configured correctly.

If you don't have intune admin account, as Reza-Ameri said, please contact your IT administrator.

Hope it will help.

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Trinkel, Pascal 26 Reputation points

2021-10-06T04:58:26.15+00:00

Thank you @Lu Dai-MSFT for your answer.
You understand my problem correctly.

I am a global administrator for the company, so I can check every setting in Azure or Endpoint-Manager

I already run the automatic enrollment to a windows 10 client, so I guess, it is enabled

My user has a MS 365 E5 License with every sublicense activated

I don't know if Win11 devices needs to be added seperatly, can you tell me where to add?

I think my autopilot deployment profile is correct, it worked with win 10 before.

Thanks in advanced!

Trinkel, Pascal 26 Reputation points

2021-10-06T05:01:19.307+00:00

I have to add one more fact.

We are joining the devices through a Hybrid-Join-Profile.

Thanks!

Lu Dai-MSFT 28,336 Reputation points

2021-10-06T06:31:35.053+00:00

@TrinkelPascal-4155 Thanks for your update.

"The windows 11 device is added to intune" means that we have import the csv file to intune. Please refer to the article:
https://learn.microsoft.com/en-us/mem/autopilot/add-devices#collecting-the-hardware-hash-from-existing-devices-using-powershell

1.Could you please describe the error message in the picture in English? I didn't understand it in another language.
2. Is the device Azure AD joined Autopilot enrollment or Hybrid Azure AD Autopilot enrollment?

Trinkel, Pascal 26 Reputation points

2021-10-06T06:59:58.05+00:00

@Lu Dai-MSFT
To enroll the device I run some Powershell-Lines to register it in the Endpoint-Manager, so it is listed under "Devices / Windows / Autopilot-Devices". I have assigned the device to my user.

Regarding your questions:

Full-Translation: "Let's set things up for your work or school"
"Microsoft Login"
"Login"
"Registration not possible. Try again."

The device is Hybrid Azure AD Autopilot enrollment.

Thanks!

Lu Dai-MSFT 28,336 Reputation points

2021-10-06T07:30:52.387+00:00

@TrinkelPascal-4155 The following article describes that deploy hybrid Azure AD-joined devices by using Intune and Windows Autopilot.
https://learn.microsoft.com/en-us/mem/autopilot/windows-autopilot-hybrid

Did you create and assign a Domain Join profile to this device? Hybrid Azure AD Autopilot enrollment need a Domain Join profile.

From the error message, it is general and not enough to find the direction. It is needed to check more background information. With Q&A limitation, it is suggested to create an online support ticket to handle this issue more effectively. It is free. Here is the online support link:
https://learn.microsoft.com/en-us/mem/get-support

Thanks for understanding.

Trinkel, Pascal 26 Reputation points

2021-10-06T07:40:26.303+00:00

@Lu Dai-MSFT Thank you!

Yes it has worked before on Windows 10, I have assigned everything needed. I will open a ticket.

Thanks for answering!

Lu Dai-MSFT 28,336 Reputation points

2021-10-06T07:45:37.95+00:00

You're welcome. Hope you will get the accurate help.

01-247202-018 0 Reputation points

2023-06-02T16:07:26.7233333+00:00

When I'm trying to configure a system using autopilot. It can't goes to online. Attached screen is display again and again
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Marcel Kerkvliet 6 Reputation points

2022-09-15T09:33:53.343+00:00

After many trials and even more errors we finally found the solution to the problem.
Cause: the windows 11 installation needs a KB msu file which is going to be installed after the installation of Windows 11
This installation can only occur if you can connect with this installation, but since the file is not there you cannot logon.
Story of the chicken and the egg
But there is the following solution to our mutual problem.

1) Download KB5017328
2) Mount iso Windows11 with dism command (cmd with admin rights)
a. Dism /mount-wim /wimfile:c:\Location\install.esd /index:1 /Mountdir:c:\temp ( verify the index number )
3) Inject msu downloaded in step 1 in the following way
a. Dism /Image:"C:\location" /Add-Package /PackagePath="c:\location\file.msu"
4) After executing the command, the following should appear
a. [=========================100.0%==================== =======] The operation completed successfully.
5) Unmount the image with the following command
a. Dism /unmount-wim /mountdir:c:\temp /commit
6) Copy the install.esd from step 2 to the installation method (USB stick) in the sources folder
a. Delete the existing install.wim or install.esd from this folder
b. If the install.esd file is too big for the usb stick then convert it to swm files with the following command in CMD
i. Dism /Split-Image /ImageFile:C:\location\install.esd /SWMFile:C:\location\install.swm /FileSize:2500
ii. Then copy these swm files to the sources folder on the usb stick
iii. Also delete the install.esd or install.wim file from the sources folder
7) Install your Windows 11 in the usual way and do your magic with autopilot

Only when the device confirms it has been assigned a deployment profile , autopilot on shared devices will work.

Note: it is quite ridiculous that if you download the latest ISO from Microsoft this msu is not implemented.
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1 person found this answer helpful.
Cristian Carlsson 1 Reputation point

2022-12-08T15:06:43.333+00:00

This was the solution for me, I didn't have the exact error as in the question, I got the Computer name prompt instead.
But after doing this it worked fine..

I did get a error on the 2a part, I first had to extract one of the images from the esd to a wim file, and after that it worked as the instructions
But because I was left with a wim file that was larget than 4gb I also had to split it to 2 files.. And copy them back to the USB... If you don't need a usb stick it's not a problem though..

This is still ridiculous that it is still not implemented in december....
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Limitless Technology 39,331 Reputation points

2021-10-06T09:17:51.153+00:00

Hello,

When the out-of-box-experience (OOBE) includes unexpected Autopilot behavior, it's useful to check if the device received an Autopilot profile. If so, check the settings that the profile contained.

Autopilot profile settings received from the Autopilot deployment service are stored in the device's registry. This information can be found at HKLM\SOFTWARE\Microsoft\Provisioning\Diagnostics\Autopilot.

Troubleshooting Windows AutoPilot (level 300/400)

https://learn.microsoft.com/en-us/archive/blogs/mniehaus/troubleshooting-windows-autopilot-level-300400

-------------------------------------------------------------------------------------------------------------------------

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Trinkel, Pascal 26 Reputation points

2021-10-07T08:31:25.167+00:00

Hey @Limitless Technology , thank you for your answer.

Unfortunatly it has loaded everything from my profile. I guess there are some settings which needs to be applied in Azure or on our local AD-Connect.
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Tee 1 Reputation point

2022-01-11T20:25:40.893+00:00
Hey,

I don't think the Device is fetching the AutoPilot Profile; After OOBE, the first page the Win11 should hit is your Configured Branding page (if you have one configured)

If you go to your intune portal - check whether the device serial in the AutoPilot Device Serial database where you imported the hash - that the device has an Azure AD ID and

An Autopilot profile assigned

that the device has been contacted by the AutoPilot Service
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Trinkel, Pascal 26 Reputation points

2022-01-17T08:04:11.647+00:00

Hey, yes I have configured everything correctly.
The first page IS the branding - but after like 1-2 seconds it changes to top picture.

See here - a bit blurred:
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Pavel yannara Mirochnitchenko 11,596 Reputation points

2022-01-17T18:35:42.8+00:00

Can you make autopilot work with Windows 10? You can also ensure in Autopilot profile settings in Assigned Device list, is your hardware assigned to the profile or not? Do you use ZTD group for autopilot?
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Trinkel, Pascal 26 Reputation points

2022-01-18T05:55:13.17+00:00

Hey, yes.

Windows 10 working like a charm. No errors.
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