Microsoft Word Crash wwlib.dll

Josh Poore 1 Reputation point
2021-10-07T00:14:19.49+00:00

I try to open .doc documents from a state website that I have for 10 years but until last week. Try safe mode.
Was in Word 2016, now Word365 and same error.

Thanks

Faulting application name: WINWORD.EXE, version: 16.0.14430.20234, time stamp: 0x614e6d1a
Faulting module name: wwlib.dll, version: 16.0.14430.20234, time stamp: 0x614ebbeb
Exception code: 0xc0000005
Fault offset: 0x007db20a
Faulting process id: 0x1b90
Faulting application start time: 0x01d7bb0ebfccd95a
Faulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\wwlib.dll
Report Id: 4e048636-9e87-40d6-9983-5469e272af12
Faulting package full name:
Faulting package-relative application ID:

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,010 questions
Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
894 questions
0 comments

3 answers

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  1. Emily Hua-MSFT 27,526 Reputation points
    2021-10-07T07:58:58.703+00:00

    @Josh Poore

    Do you mean this issue could be reproduced when running Word in Safe Mode to open those files?

    Besides, do both Word 2016 and Word 365 encount this issue when opening those files?
    Please check some .doc documents downloaded from other location.

    Then I would suggest you try following steps to have a check.

    • Locate to Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Word\Data, please back up the registry key, and then delete it.
    • Have you installed or updated any third-party software recently?
      If yes, it's better uninstall or roll back the third-party software to have a check.
    • Please go to Task Manager > Startup tab > Diaable all startup items temporarily.
    • You could go to Control Panel > Region > Additional Settings under Formats tab > Then please click Reset to reset some default settings like the image below.
      138491-capture10.jpg
    • I also suggest you create a new local administrator account in Windows to narrow down this issue.

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  2. Josh Poore 1 Reputation point
    2021-10-07T10:37:44.21+00:00

    This is the error message I have been getting.
    Permissions are fine
    Memory and Disk space are sufficient

    138398-error.png

  3. Stefan Blom 2,081 Reputation points MVP
    2021-10-19T13:37:06.3+00:00

    Are you seeing both of these messages at the same time?

    Word reports that a document can't be opened and then it crashes with the error in your very first message?

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