Error trying to connect shared printer (0x0000011b)

Bill Artemik 1

Recently we tried to connect two new Windows 10 Pro computers to a shared printer on the network (it's a Dymo labelwriter 400 Turbo shared on another PC). We have this shared on three other computers previously. They all work. This is a domain and the printer is listed. We have installed the Dymo Labelwriter software on the local machines (required to utilize this label printer across a network). When we try to connect we IMMEDIATELY get an error that it cannot be installed. The details show error 0x0000011b.

So far, everything we've found on the internet has to do with a Microsoft update (KB5005065) but that update is NOT on the two machines we're getting this error on (note, we CAN add this to a server just fine, as a test case).

We see nothing in the event logs about this failure to install so we're only able to go on this error code. Can anyone offer suggestions how to get past this error and get this printer installed?

Bill Artemik 1 Reputation point

2021-10-07T13:45:26.237+00:00

The KB is actually KB5005655. not KB5005065 as stated above. Also we added a registry key in HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print called RpcAuthnLevelPrivacyEnabled, and set it to 0. After rebooting this made no difference in installing the printer.
Lionel Booth 1 Reputation point

2021-10-21T16:30:31.26+00:00

Same issue with Dymo and with Brother Laser. Both worked until a recent update. I've set the registry to 0 and removed the suspect 5655 update. Still no joy. Is there any other MS posts or guidance on the problem, a problem that seems to be rather widespread?

WiFi network, Win 10,
Anunnaki 1 Reputation point

2021-12-10T00:24:35.65+00:00

same problem both not worked, waiting for others who know to solve this problem?