Resolve workflow status discrepancy during execution. Executing vs Faulted - In Process termination scenario

Kothawade, Kedar 1

We have window service which is executing the workflow as per schedule time but some of the workflows stay in executing state, and client/support couldn't able to recognize whether the workflow is still running or faulted?

The workflow stays in executing state due to below causes (there may be more but we identified below ones) --

1] Thread abort exception in workflow activity

2] VWF windows service start shutting down and workflow couldn't able to complete or persist in a given grace period of time.

3] VWF windows service process terminated abruptly

I have identified the above scenario where I wanted to catch/handle these scenarios to update workflow status properly.

Can someone please help me.

prmanhas-MSFT 17,886 Reputation points Microsoft Employee

2020-08-06T10:51:14.23+00:00

@Kothawade, Kedar Apologies for the delay in response and all the inconvenience caused because of the issue.

I might need some additional information to help you out on your issue.

Can you help me understand what is the current configuration you have in place and what is the documentation you have been following for setup.

Please let me know in case of any more queries.
prmanhas-MSFT 17,886 Reputation points Microsoft Employee

2020-08-10T13:09:04.417+00:00

@Kothawade, Kedar Any update on the issue?

Can you please provide the information as per the ask so I can help you out better.

Thanks
Kothawade, Kedar 1 Reputation point

2020-08-10T13:23:18.273+00:00

for 1st and 2nd scenario, I am able to handle the scenario, only 3rd scenario I did get a solution. so please help me with that.
3rd scenario like- In case someone aborted the window service forcefully, in that case, I want to perform some task/action (call to another service call) using C#.
Is there any way or class that can handle the abort situation.
prmanhas-MSFT 17,886 Reputation points Microsoft Employee

2020-08-17T18:12:50.257+00:00

@Kothawade, Kedar Firstly, apologies for the delay in responding on this and any inconvenience this issue may have caused.

I have reached out to our internal teams regarding the issue you are facing. Once i have an update will keep you posted on same.

Thank you for your patience over the matter.
prmanhas-MSFT 17,886 Reputation points Microsoft Employee

2020-08-21T09:57:25.957+00:00

@Kothawade, Kedar Firstly, apologies for the delay in responding on this and any inconvenience this issue may have caused. As this issues need more investigation and live troubleshooting for quicker resolution I would recommend you to contact azure support. If you have a support plan, requesting you to file a support ticket, else please do let us know, we will try and help you get a one-time free technical support.
In this case, could you send an email to AzCommunity@microsoft.com referencing this thread as well as your subscription ID. Please mention "ATTN: Preeti" in the subject line. Thank you for your cooperation on this matter and look forward to your reply.

Also, once you get the issue fixed, request you to reply back here on the thread with the resolution steps for the benefit of the community.