Hi @Jeanneke de Ligt ,
Welcome to Q&A forum!
According to your description, I think the issue may be related to the file permission level.
- Did you create the file? And where did you save the Excel file?
- How did you share the file with others? Please raise the other users's permission level on the Excel file to the Full Control to see if it is feasible.
In addition, do other users have any prompts when refreshing? If so, please share with us.
Any updates, please let me know.
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