Operation failed with error 0x0000007c, Installing Network Shared Printer.

Kaizar Lehri 21

Local Client unable to install Follow me printer. The client gets prompted "Do you trust this printer?", but once you select "Install Driver", I get a dialogue box "Windows cannot connect to the printer, operation failed with error 0x0000007c".

Kaizar Lehri 21 Reputation points

2021-10-27T01:40:46.58+00:00

Also , how to uninstall updates, if the updates are installed via intune ?
Aleksi Marnadze 11 Reputation points

2021-11-01T07:46:30.51+00:00

I had same issue, one computer was unable to connect printer (locally shared from second computer), on the step when you need to install driver it said error "0x0000007c".
What I did:
deleted printer on 1st computer;
deleted driver;
and then downloaded driver from internet for that printer and installed it manually(only driver .inf file);
after that when I tried to find printer(with run command \HOSTNAME) and tried to connect it all was successful, it does not ask for install printer driver anymore.
Hope it helps.
Stuart Haughton 1 Reputation point

2021-11-02T13:02:22.537+00:00

Having a similar issue with a HP LaserJet 1022 on a Windows 10 Home computer. The printer sharing was working fine and just stopped working. KB50006670 update is not installed. At first, the printer could not be seen and required at Network Reset. The printer can now be seen but 0x0000007c error still appears. There is not driver on the host computer to delete as it is built-in. going to HP support to download drivers directs you to use what is already on the Windows 10 computer.

I see where Regedit can be used to delete a BIDI value in the printer but where it is located does not exist for the LJ 1022.

What's the next thing to try?

Thanks
Aleksi Marnadze 11 Reputation points

2021-11-03T05:42:59.533+00:00

Hello, you have to delete driver not from host computer, you have to delete it from your computer(If it exists)... problem of error 0x0000007c is that you can't pass the step, where your computer tries to download and install the printer driver from host computer.. So, solution is that you manually install driver before adding shared printer and when you do that and then you add the printer you pass that problematic step and printer is connecting without issues.
Waqas Shah 16 Reputation points

2021-11-03T07:22:05.143+00:00
here are the solutions -

1- one solution is to uninstall a specific update but there would be another update installed after some time which is not a proper solution or you have to turn off the automatic updates which is also not a proper solution.

2- You don't need to uninstall any update - follow these steps and bingo

step 1 - first of all go to C:\Windows\System32\spool\drivers\x64\3 and cut all the contents from inside of 3 folder to desktop

step 2 - then go to run - services.msc - search the service by the name spooler and restart it
(now you won't be able to install the driver automatically for a shared printer and you will get the above error "0x0000007c")

step 3 - go to control panel - programs & features and uninstall the printer first

step 5 - now add the printer manually from - add a printer - local printer - then add the path (network path along with the printer name) have disc - search from the list or search your computer for inf file (driver) of the printer & bingo

This way you will be able to make it to work your shared Printer without uninstalling the recent update -

NOTE: The above path is for 64 bit windows - for 32 Bit follow - C:\Windows\System32\spool\drivers\W32X86\3 - & rest the same.

Software Developer
ITACHI
Peter Lake 1 Reputation point

2021-11-09T11:51:58.627+00:00

On the student laptops, there is no folder C:\Windows\System32\spool\drivers\x64\3.
Nikolay Slavov 1 Reputation point

2021-11-12T08:31:11.663+00:00

Excellent solution! Thanks!
Alan Morris 1,156 Reputation points

2021-11-23T13:55:18.15+00:00

Microsoft released an optional update for this issue yesterday.

KB5007253

I never encountered this issue but I did install the update and can still print.
felbre 16 Reputation points

2021-11-23T21:32:16.5+00:00

Sorry: KB5007253 doesn't seem to be related to print nightmare bug!?
Amal Raj 1 Reputation point

2021-12-15T16:56:32.067+00:00

I tried all the solution. Finally uninstalled printer from main pc and reinstalled with inf file. then shared and tried . Its worked . The solution listed is fine and working. Thanks a lot

16 answers

JR 21 Reputation points

2021-10-22T15:47:45.657+00:00

I was having the same problem and found the fix on another site. on Windows 10, look for update KB5006670 and remove it. After rebooting, shared printers on the network can be added again.
kb5006670-watch-out-for-these-issues-in-windows-10s-latest-update

Hth
/JR
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4 people found this answer helpful.
Mason Ellwood 6 Reputation points

2021-10-25T22:36:02.63+00:00

Perfect solution. Thank you

Kaizar Lehri 21 Reputation points

2021-10-26T22:29:57.627+00:00

Thanks for the solution, but I am unable to uninstall the KB5006670 update, even tried doing it through command prompt, and yes used it as admin.

Ginosko Tech 1 Reputation point

2021-11-03T21:13:55.4+00:00

Worked perfectly! Thank you for the solution!

Alex Kemp 1 Reputation point

2021-11-05T16:48:21.697+00:00

Worked for me too :)

Peter Lake 1 Reputation point

2021-11-09T10:56:00.673+00:00

It is not Ok to remove update KB5006670, as it is a security update!
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zimmi 21 Reputation points

2021-11-16T05:04:17.787+00:00
this work for me EPSON L360,
maybe u can try this fellas..

open run dialog (windows + R)

type this (printui.exe /s /t2)

when print server properties open klik add

next

choose u'r system x64 or x86

choose u'r printer (example epson) and choose type u'r printer

next and finish
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4 people found this answer helpful.
小亮呉 1 Reputation point

2021-11-20T10:00:50.53+00:00

Thank you for the suggestive solution.
with this method, I solved the "HP laserjet 1020 0X00000007c" error.
any other method is useless.I think that the HP 1020 is too old to install the driver by downloaded program. And all the dowdload one are producing error when you try to use client pc to connect with share printer of host pc.
the downloaded program only work for host pc which has a usb connect to printer, and client pc has no usb connected to hp 1020.

Fethi Hergli 1 Reputation point

2021-11-22T11:23:52.163+00:00

thx a lot. it worked finally

Ian Bond, Mobile Computer Services 1 Reputation point

2021-11-24T13:00:24.02+00:00

This worked perfectly for HP Laserjet 1022, many thanks

Tom Geldner 1 Reputation point

2021-12-03T19:38:46.58+00:00

This worked like a charm for accessing a shared Brother laser printer on our private network! NONE of the other steps above would actually get the driver installed including running the whole printer installation package.

A quick note, if your printer isn't listed, click the have disk option and navigate to the driver files (.inf) for your printer wherever you have them saved. It will install them and then you can print!
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Сергей Москалев 11 Reputation points

2021-11-16T09:24:48.55+00:00

for Windows 10 2004, 20H2, 21H1 и 21H2
create file print.reg (name random)
print to file:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Policies\Microsoft\FeatureManagement\Overrides]
"713073804"=dword:00000000

for Windows 10 1909
create file print.reg (name random)
print to file:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Policies\Microsoft\FeatureManagement\Overrides]
"1921033356"=dword:00000000

use file
reboot system
good to all =)
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2 people found this answer helpful.
felbre 16 Reputation points

2021-11-16T19:26:44.403+00:00

Can anybody confirm this solution? Seems to be new? I have been trying to add the registry key according to this manual, but it did not work (I am running 21H1 BTW):

Registrierungsspeicherort

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows NT\Printers\PointAndPrint

DWord name

RestrictDriverInstallationToAdministrators

https://support.microsoft.com/de-de/topic/kb5005652-verwalten-des-installationsverhaltens-für-neuen-point-und-print-treiber-cve-2021-34481-873642bf-2634-49c5-a23b-6d8e9a302872

Сергей Москалев 11 Reputation points

2021-11-17T05:44:33.5+00:00

It turned out like this for you

ƒαтih™ 21 Reputation points

2021-11-17T14:56:29.633+00:00

yes man, this method solved my problem. thanks

ƒαтih™ 21 Reputation points

2021-11-17T15:01:43.627+00:00

jdotedot 1 Reputation point

2021-11-18T21:36:05.163+00:00

This fix worked for me as well. But that registry entry overrides a Windows feature. When Microsoft eventually fixes this issue properly, should I remove this registry entry?

ƒαтih™ 21 Reputation points

2021-11-19T06:10:22.627+00:00

probably

Jonathán Dobrai 6 Reputation points

2021-11-19T18:12:38.88+00:00

Thank you so much! Your solution worked!

Wil23DC 6 Reputation points

2021-11-22T00:46:57.107+00:00

Thank you! I was going crazy trying other mentioned solutions and even thought of buying a new printer...

Glad I used your registry fix! Now I can keep using my old Brother HL-1440 laser printer.

Marcos Mejia 1 Reputation point

2021-11-23T20:19:22.953+00:00

Can confirm this works. I had to add the registry entry manually though and restarted PC (Also running 21H1) and was finally able to get the network shared printers added.

felbre 16 Reputation points

2021-11-23T21:11:34.963+00:00

Reigstry fix did not work for my Brother laserprinter though...

Rob Johnson 1 Reputation point

2022-07-13T16:38:47.12+00:00

This did not work for me.
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Limitless Technology 39,351 Reputation points

2021-10-20T09:19:14.14+00:00

Hi there,

First you have to check that both a 32- and a 64-bit driver versions are installed on the print server , if so delete one .If not try the below steps

To fix this problem, you need to delete the corrupted registry key of the print driver on a print server to which the shared printer is directly connected.

Open the Registry Editor (regedit.exe).
Go to the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\ and expand the branch with the printer name
In the registry key of the printer which is facing with the problem, delete BIDI key in CopyFiles section

Restart the print spooler service
net stop spooler
net start spooler

After removing the BIDI registry key on the server side, try to connect the shared printer again

--If the reply is helpful, please Upvote and Accept it as an answer--
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Jonny Snell 1 Reputation point

2021-10-20T11:20:03.027+00:00

Hi,
I have the same problem as KaizarLehri-2109, but your ansver is for the printserver and there is no problem at my printserver. The printer is OK at my printserver and as well as my laptop connected via WiFi. My PC and printserver are connected via ethernet cable. I have recently rebuild my pc with latest win10 and after that I get the problem. Before rebuild I had no problem with the network shared printer. Maybe some wrong with the new Win10?

/Jonny
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