Xamarin MediaPicker CapturePhotoAsync restarting the app after pressing "Ok" button - happens only on some devices

Bruno Porto 1

Hi!

I have been experiencing an error while using the XamarinEssentials.MediaPicker CapturePhotoAsync() method. Some users of an application of mine have been going through silent crashes that restarts the app without logging anything to the appCenter right after accepting the picture that was taken. (video of the error attatched here ). Note that this video was taken by a user that holds a Xiami Redmi Note 9S and I do not have access to this device. I could not manage to reproduce this error on any device that I have tested. Not in development Mode nor Release.

Appearently it is some bug going inside MediaPicker code that consumes all the available RAM of the device, forcing it to restart.

I have seen a lot of other reports on the internet but any of them would come up with a conclusion or a solution.

Can someone help me fix this issue?

Thanks in advance!

JarvanZhang 23,936 Reputation points

2021-10-28T06:02:34.213+00:00

I could not manage to reproduce this error on any device ... Appearently it is some bug going inside MediaPicker code that consumes all the available RAM of the device, forcing it to restart.

Hi, BrunoPorto-1805. If the problem is due to lacking of RAM space, please clear the cache of the device and then test again. Because the issue cannot be reproduce on other devices, it's hard to say it's a potential issue with the api. The reason may also be on the device. Please test to vertify that.